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Forum Posts

Chester city centre signal

Hello, I live in Chester and can very rarely get a signal in the city centre. Occasionally I can get 3G, but more often than not there is no signal at all. Despite this, the O2 signal checker says there is perfect signal. Are there any plans to upgra...

GH27 by Level 1: Joiner
  • 2290 Views
  • 6 replies
  • 0 kudos

Visual voicemail activation

For the last week or so I started receiving text messages telling me my visual voicemails have been activated ( I did not activate it ) I receive several dozen a day which is really starting to be troublesome. When I open it it shows as only being 1 ...

Panduff by Level 1: Joiner
  • 11260 Views
  • 2 replies
  • 0 kudos

Resolved! Call Cancelling

Hello 02, I've been trying to call a business number however it always results in a three beep tone, and my iPhone shows "call cancelled". I contacted the business, who have investigated and found no evidence that the calls are reaching them indicati...

Dutch by Level 2: Apprentice
  • 1945 Views
  • 2 replies
  • 0 kudos

Resolved! Call divert when travelling (Asia)

Hi, I'm familiar with the call divert options such as:- Divert all callsTo activate ** 21 * phone number # SENDTo cancel ## 21 # SENDTo check status * # 21 # SENDTo cancel all call divertsTo cancel ## 002 # SEND However, please confirm whether this s...

SK123 by Level 1: Joiner
  • 1182 Views
  • 4 replies
  • 0 kudos

Resolved! Apple Watch Ultra code 14!

Hi, My watch was fine until last weekend when I couldn't connect to cellular, it has just disappeared all together.I've since deleted and tried to set up cellular again, unpaired and totally erased the watch and then paired again all with no luck. Th...

Rog22 by Level 4: Observant
  • 914 Views
  • 2 replies
  • 0 kudos

Resolved! iPhone phone log retrieve

Hi I am desperately trying to retrieve my old iPhone log I want to find where I waited on the phone for almost 2 hours for the back . but my phone log does not go back that far

Mags3 by Level 1: Joiner
  • 655 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to make calls

I am unable to make calls. It’s not a signal issue. I’m up to date with payments. The virtual assistant is useless as advised me to ring… but I can’t as that’s my problem. The o2 messaging service no one is responding and the live chat has disappeare...

Porting Error - No Number Sim unregistered

Business Number meant to have ported on Monday. Phone showed sim unregistered from existing provider, So swapped the SIM over to the new o2 one. Still Sim unregistered. Ring my number (which i have had for 20 years) and nothing. 2 hours later and num...

skhudy by Level 1: Joiner
  • 1793 Views
  • 8 replies
  • 0 kudos

Resolved! Fault on phone

Hi there. I have had my phone for just over 6 months. The screen has started to regularly go blank and unresponsive when i make a call which means i am unable to end the call or use keypad etc when prompted. Can you advise

Cat13 by Level 1: Joiner
  • 580 Views
  • 1 replies
  • 0 kudos