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Forum Posts

Resolved! E-Sim Swap keeps failing

Afternoon allI requested an eSim pack in order to Swap my physical SIM to an ESIM so that I can then add another physical SIM to the device for work calls etc. Unfortunately despite following the instructions precisely I am unable to complete the Swa...

Bobajobbob by Level 2: Apprentice
  • 7766 Views
  • 17 replies
  • 0 kudos

Resolved! Voicemail

When I try to retrieve voicemails by dialling 1 or 901, the call drops immediately. I've restarted my phone and the same thing still happens.

Abbess by Level 1: Joiner
  • 794 Views
  • 2 replies
  • 0 kudos

Changing ringtone length

I need help changing my ring length from 20 to 30 seconds on my new phone, Samsung A52s.I have never had an issue before using **61*901*11*30#, but when I do this it says 'Call forwarding when no reply for All Speech Services Connection problem or in...

Emma_S by Level 1: Joiner
  • 2839 Views
  • 11 replies
  • 0 kudos

Resolved! New customer but no contact from O2

Hi I’ve just taken up a new package deal with VM (Volt) and also took out 4 SIM cards for the family.we all tried the SIM cards but nothing has happened, we all want to port our numbers from Sky but don’t know if to do this yet or not? We’ve been wai...

Resolved! Apple Watch Ultra Code 14

Hello Getting the common Code 14 error with my Apple Watch, spoke to customer services who have sent me out an esim QR code, is this the right way to go about sorting the issue?? ThanksKev

KJJ_1982 by Level 1: Joiner
  • 464 Views
  • 1 replies
  • 0 kudos

Resolved! Can't view my Pay Monthly account - technical problem?

Hello, I've logged into my O2 website account and can see both my numbers listed (I have one Pay Monthly and one PAYG). I can also see my details.I want to change my tariff for the Pay Monthly account - but when I try to click into the account detail...

CC81 by Level 1: Joiner
  • 514 Views
  • 1 replies
  • 0 kudos

Not received order / potential fraud

I ordered an iPhone 14 Pro last week via the o2 website. Had all the emails confirming legal agreements and direct debit setup and the email telling me my phone was on its way.Delivery didn't arrive and the date changed to today. (5 days later). Acco...

CraigL by Level 1: Joiner
  • 1478 Views
  • 7 replies
  • 0 kudos