Get tech support for your O2 issues

Resolved! Cant change device type on my account, chat bot support is useless,O2 agents arent contactable!

Switched from android to Iphone and want Visual Voicemail.Cant change my device type on 02 account as option fails to work and there is no 02 customer support whatsoever!! Very poor. chatBot is useless and no agents!

Problems porting from Virgin to O2

Hi I have been trying to get my number ported since 26th Jan. The number has partially ported I can make outbound calls on my new O2 sim and my old number shows up perfect problem is If someone calls me they go to old Virgin sim. Texts are all on old...

No service after software update

My hauwie p30 pro carried out a software update during the night and now it doesn't recognise the sim card. Does anyone know what i can do to get round this?Network settings wont allow me to search for a mobile network

Resolved! Request: Public IP APN (O2 Details)

Hi O2 community, I recently bought an O2 sim card to use as my main internet and asked the sales staff member if O2 use public IP addresses for mobile data. (I was asking so that I can game on xbox or even work from home on my work’s secure network.)...

Resolved! Pixel 3a: no WiFi 4G calling option

Hi,I'm using a Pixel 3a and I recently switched to O2 from Three and have been having no end of problems. I never seem to have signal at home or work so I've been missing calls and texts. I always have the empty signal bar with the exclamation mark t...

live.co.uk e mails will not send using Samsung mobile V6.1.75.0 but will receive

Live .co.uk e mails cannot send anymore from Samsung android phone. You can receive ok using Samsung app version v6.1.75.0If using my old phone v4.2.81.2 you can send and receive fine. Is this a Samsung problem o2 settings? I cant find any help anywh...

Resolved! Cannot view bill

Although signed in cannot view my bill - sats contact customer service

Resolved! Replacement eSIM

Hi all, I have a really strange problem.. I completed a 5G eSIM swap yesterday, when I was completing it I got an error message which told me to try again later or call 202. Called O2 and they were having some system issues so left it for a bit and t...

Resolved! HOW TO LOCATE A LOST PHONE THAT IS STILL ACTIVE?

MY PHONE IS STILL ACTIVE AND WILL TAKE A MESSAGE BUT LOCATION IS UKNOWN. HOW CAN I DEACTIVATE IT IN CASE IT'S BEING MISUSED?

Resolved! Gave PAC when I ordered SIM online, will they automatically port when I activate the SIM?

Ordered it nearly a week ago, activated it (or put it into the phone) today. I've been given a temporary number but do I have to do anything if I want my old number? I've already given the PAC (from another provider) to them when ordering the sim.

O2

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