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Resolved! getting a PUK number to unblock a phone

I have been through the menu but keep getting caught in a repeating cycle of "CAPTCH" pictures and not giving me a PUK number to use to unlock phone I then get told it is sending me a code vis text message but I cannot read as phone is locked! No one...

PhilOlney by • Level 1: Joiner
  • 756 Views
  • 1 replies
  • 0 kudos

Adding o2 Amazon music extra

Can anyone help me please ? I’ve searched the group but there seems to be no solution. I’ve been on chat for 2 days with people telling they’ve activated etc and it’s still doesn’t work. Yesterday, a phone call which lasted for over an hour resulted ...

Maudey by • Level 1: Joiner
  • 1121 Views
  • 6 replies
  • 0 kudos

Resolved! Phone is faulty

New phone not holding charge for the whole day. Gets hot after a long phone call. Can’t find tne place to report it in support

Pickle12 by • Level 1: Joiner
  • 2129 Views
  • 14 replies
  • 0 kudos

Connecting iwatch to iphone with 02 sim

Hi I have an o2 pay monthly sim only plan, 20gb data, unlimted calls and texts.I purchased my iwatch and iphone xs max from apple direct.However everytime I follow the instructions to set up mobile data plan and log into 02 from the phone, it gives m...

GSA1 by • Level 1: Joiner
  • 914 Views
  • 4 replies
  • 0 kudos

Resolved! E-Sim Swap keeps failing

Afternoon allI requested an eSim pack in order to Swap my physical SIM to an ESIM so that I can then add another physical SIM to the device for work calls etc. Unfortunately despite following the instructions precisely I am unable to complete the Swa...

Bobajobbob by • Level 2: Apprentice
  • 7491 Views
  • 17 replies
  • 0 kudos

Resolved! Voicemail

When I try to retrieve voicemails by dialling 1 or 901, the call drops immediately. I've restarted my phone and the same thing still happens.

Abbess by • Level 1: Joiner
  • 779 Views
  • 2 replies
  • 0 kudos

Changing ringtone length

I need help changing my ring length from 20 to 30 seconds on my new phone, Samsung A52s.I have never had an issue before using **61*901*11*30#, but when I do this it says 'Call forwarding when no reply for All Speech Services Connection problem or in...

Emma_S by • Level 1: Joiner
  • 2779 Views
  • 11 replies
  • 0 kudos

Resolved! New customer but no contact from O2

Hi I’ve just taken up a new package deal with VM (Volt) and also took out 4 SIM cards for the family.we all tried the SIM cards but nothing has happened, we all want to port our numbers from Sky but don’t know if to do this yet or not? We’ve been wai...

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