Get tech support for your O2 issues

Resolved! Appalling signal indoors

I live in a city that has supposedly got excellent 4G and voice coverage but I consistently cannot make a call in my house without it dropping out.This has reached a level where there is no point trying to make a call as the person on the other end c...

Resolved! iPhone 14 keeps crashing

My new iPhone 14 pro has crashed about 4 times since I got it a week or so ago (freezes Lock Screen and time). At first I was able to reset it using the specific iPhone 14 reset, but now it won’t reset unless I charge it for a length of time. Do I ju...

Resolved! Mobile data

Why is my mobile data not accessing Internet on my phone?

Apple Watch Ultra - Data plan issue - Error code 14

I have just purchased an Apple Watch Ultra directly from Apple as a replacement for my Apple Watch Series 6.I have set everything up with no issues except for the Mobile Service. I have had the cellular version of the watch ever since O2 enabled it w...

Resolved! Calls merging

Hi has anyone had a problem with calls merging I am a night worker and use it to talk with friends and make the night enjoyable it started last Thursday when it all stopped but I have tried calling 2 family members and it was working but night time I...

Resolved! Disney plus is asking for payment but it’s an extra

I got Disney plus as an extra (free till march2023) but it’s now asking for a payment, any ideas how to fix this?

Resolved! Network Status my post code has said there is an error for over a week.

How do I determine the timescales for a fix - or indeed verify that someone is actually looking at it ?

Cellular Apple Watch Ultra

Hi i have just purchased a Apple Watch ultra though 02 with a extra £5 per month data charge . I am having problems using the watch standalone phone functions ( ie when my Apple phone is not with me ) if someone calls my number it just goes to answer...

Wifi calling - intermittent silence

I've had wifi calling working perfectly til I switched from Virgin Mobile to O2 Volt. Now calls over wifi calling cut in and out intermittently - silence for several seconds both for me and the person on the other end of the call. It's now unusable w...

Resolved! Set up Wifi calling not working on my 02 or phone settings

I have a Xiomi Poco x3 and am trying to turn on wifi calling however it doesnt seem to be allowing me to turn it on in my o2 and so isnt showing as an option in my phone settings. I have a sim only pay monthly contract

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