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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2989 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5071 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15911 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8102 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7471 Views
  • 6 replies
  • 0 kudos

Resolved! SIM card still not working

Hello, let me sum up my story of switching from Monthly to Pay As You Go:1. I asked for migration from Monthly to PAYG as I was leaving the country. The card was sent to my address.2. I received the new SIM card, which was supposed to be used after 1...

redrum333 by Level 1: Joiner
  • 460 Views
  • 2 replies
  • 0 kudos

Very Slwo 4G

I have very poor 4G using O2 at the moment; I have a pay as you go SIM in my phone as well (it's a dual SIM OnePlus) and get much better speeds through the EE SIM. So same phone, same location and same mast. But with O2 I get 1.04 Mbps down and 0.68 ...

Patrician by Level 1: Joiner
  • 392 Views
  • 3 replies
  • 0 kudos

Resolved! No signal

I’ve just got my new phone replacement on Monday and have not been able to use it as not connecting and giving me any signal. Spoke to two people in the phone who told me they needed to remove the bar but still not sorted

SP43 by Level 1: Joiner
  • 248 Views
  • 1 replies
  • 0 kudos

Resolved! Camera fail

My camera keeps saying camera fail, I have done everything it says, re start, clear cache reset settings it works but then stops again , front facing camera does not work at all any ideas?

Andycam by Level 1: Joiner
  • 275 Views
  • 2 replies
  • 0 kudos

Resolved! Contract

Hello I have just placed a order for a new phone and wanted to order the I phone 12 pro but I’ve ordered the pro max by accident is there any way of swapping them as the pro max is going to be to big for me

Resolved! Number ported in.

How long do i have to wait for my number to replace the new sim number? 

Heath by Level 1: Joiner
  • 176 Views
  • 1 replies
  • 0 kudos

Resolved! Very slow download

I have recently acquired an O2 SIM card as part of my Virgin media bundle. My main mobile is with EE. The download speeds I am getting sometimes are woeful 1 to 2 Mbit. My EE speeds are so much better. My sim is in a 4g Huawei P20 pro. I am reluctant...

Martin17 by Level 1: Joiner
  • 605 Views
  • 2 replies
  • 0 kudos

Resolved! moving sim to different phone

I have taken the sim from my phone as it is damaged and inserted it into an existing phone. How do I transfer the phone number and connect to my existing sim only contract

Resolved! Samsung Watch 4

I contacted o2 recently and wanted to check what I was told.I have a Samsung S21 on an o2 Business contract and i am looking to get a Samsung watch 4.The person I spoke to said I wouldn't be able to connect the watch to my phone as it was a business ...

Rosscu by Level 1: Joiner
  • 275 Views
  • 1 replies
  • 0 kudos