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Forum Posts

Resolved! £200 mastercard offer

I recently bought a samsung s22 and it has a £200 prepaid mastercard offer. Does anyone know how to claim this? Thank you

Resolved! PAC Code

I gave a Pac Code number to keep my existing number but I appear to have a new number. Will this change?

Sim swap

Swapped sim but they keep sending me a code when I've got no service 

Crackle by Level 1: Joiner
  • 709 Views
  • 4 replies
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Resolved! swap from pay monthly sim to pay as you go - no service

my contract was up so i ordered a pay as you go sim to swap to. i have rang o2 to swap this over and the pay monthly sim was disconnected last week. i was told it would be up to 24hours for the pay as you go sim to be activated. waited a couple of da...

mason3 by Level 1: Joiner
  • 627 Views
  • 4 replies
  • 0 kudos

Sim unprovisioned. No service

Since 8th October I've been unable to text or call out. For the last 3 weeks I've been unable to recieve calls or texts. My sim says it's unprovisioned. O2 customer services have said its because the network is down or busy... other members of my fam...

JM-8 by Level 1: Joiner
  • 627 Views
  • 3 replies
  • 0 kudos

Resolved! New sim arrived

Good afternoon, I have just received my new SIM card with temporary number, when I placed the order I inputted my PAC code to transfer my old number, do I need to do anything else? thanks in advance Steve.

SteveCB74 by Level 1: Joiner
  • 626 Views
  • 3 replies
  • 0 kudos

Out going calls no ringtone

When I make a call using Wi-Fi calling I get no ring tone but the phone rings the other end . Tried on home phone. When I turn off Wi-Fi calling it rings out on my device but not when I dial 0800 numbers .

Resolved! Problem with paying bill

Hi thereDoes anyone else have a problem paying their bill? I'm a pay monthly customer and I attempted to pay my bill online a few days ago. But all I'm getting is 'Your bill is being processed' yet I am getting messages from 02 saying that I still ha...

DD72 by Level 1: Joiner
  • 573 Views
  • 2 replies
  • 0 kudos

Apple Watch series 7 won’t update

Hi, for a while I have been trying to upgrade to the current IOS on my Watch s7 but every time it says try again and error ive tried un pairing the Watch, I also reset my Watch completely and still the same error tried hard reset on my iPhone, iPhone...

jordan10 by Level 1: Joiner
  • 434 Views
  • 1 replies
  • 0 kudos