Get tech support for your O2 issues

Resolved! No signal inside the house

Hi,I changed from Vodafone to O2 and my life became very difficult. I have almost no signal in the house and on our street even though living in town. I am missing calls and texts, school cannot get hold of me and I cannot call back. It is the worst ...

Resolved! Visual voicemail

I have searched this and cannot find a solution that works. The message is constant and beyond annoying. Sorry, your number doesn't support Visual Voicemail, so we can't set it up yet. Please contact your service provider for help. I have a Pixel 3. ...

Resolved! eSim issues – cannot do sim swap as don't have signal or access to text messages

I started losing signal from my phone on Saturday. Nothing out of the ordinary happened to cause this. By the end of the evening, my signal was completely gone. I put it down to a faulty mast which o2 reported, but the next day had no signal either. ...

Resolved! No data in London

Anyone else got no data in London? Has been broken since Saturday. There's been no notification from O2 that anything is wrong. Checking their service site says there's an issue with a mast and won't update til Fri.

Resolved! Unable to update my email address

I am getting o2 emails to an old email account. Normally I'd just pop on to My o2 and update the details to the correct ones. The problem is, my email address IS correct under My Details. The old email address is nowhere in sight. Right under my emai...

Resolved! Slow internet

I received the iPhone 14 Pro Max with an unlimited SIM card yesterday, but my internet speed is very poor and sometimes even 3G. What should I do.

Resolved! Poor data connection in UB2 5ND

Hi, Since starting a job in a new location I am having trouble with the lack of signal - I am lucky to have even 1 bar of 4G whilst outside. I checked the Network Status Checker today 25/01/2022 (and two days ago) and it says: "Looks like a nearby ph...

Resolved! Some txt are not being received

Hi, I have found some texts are not being received on my O2 SIM. A friend on Lebara can receive my txt but is unable to get reply to me, and my work mobile (Truphone which uses O2 network) has the same problem i.e. it can receive my txt but the reply...

Resolved! Change direct debit

Moved abroadInserted new SIM card into phoneWant to change direct debit details on accountAs part of process on My O2 to manage customer details, security code is being sent to UK number which I can’t access

Resolved! Iphone 11 has lost access to network since recent IOS update

I have an Iphone 11 contract for my son, but since a recent update IOS 16.2 in Dec, he has lost network access even though he should have 4GB available, so is unable to receive texts, send messages or make calls, even if connected to Wifi. I did webc...

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