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When I can’t get 5G it defaults to 3G

I have an iPhone 14 pro with a 5G contract. Obviously 5G is still pretty spotty, but when I can’t get 5G signal my phone defaults to 3G without ever hitting 4G which basically means I’m regularly without internet. Is there a way to get my phone/sim t...

Resolved! Can’t set up mobile data for apple watch - code 106

Every time i try and set up mobile date I get message quoting code 106

Resolved! "Message filed to send" when they are going through

Hi, I have an iPhone SE. I'm getting 'Message failed to send' notifications and texts are showing as unsend but people are receiving them. I've tried updating and restarting my mobile but the problem persists. Please can you help?

Can’t receive texts

Hi @O2Sarah wondering if you can help my partner took out a new contract with yourselves a month ago and has been unable to receive texts after multiple times on the phone to customer’s services we have been told that the PAC code files haven’t fully...

Repair tracking

I took my phone in for repair last week and was issued the associated paperwork.When I try the 'track my repair' page, enter my postcode and tracking number, it comes up with 'no repair found'Does this mean my phone has vanished, or I'm entering the ...

Resolved! Bar on account lifted but phone won’t make calls. CS are rather busy atm.

So I went into an O2 store and they’ve l off ted a bar on my account. After looking on here it seems a bar needs to be lifted on your account and your phone. Its been more than 24 hours and I still cannot use my phone to make calls or send texts. I’v...

Resolved! Hi there my antty ain't in she on holiday

Hi there my antty ain't at home she on holiday can you please send my phone

Apple Watch mobile service error

Error message when I get taken to o2 to add mobile service to Apple Watch. Error 14

Resolved! Faulty phone

Hello My phone is faulty and keeps turning off and sometimes stays off for along period of time I have tried a few things such a deleting apps and full factory resetSo I need it replaced or fixed Thanks jamie lee

Resolved! Esim swap

I’ve just purchased a new iphone and tried to transfer esim but had a message on iPhone dosen’t support this and to contact them I phone o2 and it was as if I was the first person to ask this question, they first wanted to disconnect my current sim a...

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