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Not received order / potential fraud

I ordered an iPhone 14 Pro last week via the o2 website. Had all the emails confirming legal agreements and direct debit setup and the email telling me my phone was on its way.Delivery didn't arrive and the date changed to today. (5 days later). Acco...

CraigL by • Level 1: Joiner
  • 1293 Views
  • 7 replies
  • 0 kudos

esim keeps going no service

Hi AllI have a Giff Gaff primary number on iPhone 14 all ok and a new esim on O2 where i have ported my old number too. The esim keeps going no service where i know there is good signal, to be fair it very rarely has any service, when it does it is a...

Snout6969 by • Level 1: Joiner
  • 507 Views
  • 2 replies
  • 0 kudos

Resolved! Changing phones

Hi I currently have a Motorola motoe5 play phone and am looking to change to the Motorola e20 or e30.I'm going into the store to buy the phone and ask the staff to transfer all the data on my old phone to the new one.What passwords etc do I need to t...

mucky1957 by • Level 1: Joiner
  • 510 Views
  • 1 replies
  • 0 kudos

Resolved! Xbox series s

Hi there Ive just added the series s to my monthly bill. It arrived today and i played it for 20 mins before it switched itself off and now won't turn back on. Who do i need to speak to to exhange it for a non faulty one? Can i bring it into a nearby...

Branney by • Level 1: Joiner
  • 541 Views
  • 1 replies
  • 0 kudos

Resolved! New sim

Hi I’ve ordered a sim only today. I was previously with three and wanted to keep my number. I got and gave you my PAC code at checkout, with the understanding that that was what I needed to keep it but I’ve just logged onto my O2 and it shows a diffe...

Ilaria88 by • Level 1: Joiner
  • 569 Views
  • 2 replies
  • 0 kudos

Resolved! New Customer - Porting Stuck?

There seems to be a lot of similar issues circling around this but here goes:I recently joined O2 as a new customer on a SIM only plan and received my SIM via post this week. I wanted to keep my old number (from Three network) and so I requested for ...

mc451 by • Level 1: Joiner
  • 2281 Views
  • 13 replies
  • 0 kudos

Resolved! Selling my Galaxy Watch 4 LTE, how to remove O2 account?

Hi,I'm selling my Sons Galaxy Watch 4 LTE as he's moved to an iPhone. It's still under contract, and I'm happy to continue to pay this until its cleared. How do I remove/unlink the O2 account from it so I can sell it? Or do I not need to? Thanks!

Iphone software upgrade

Since upgrading my iphone to 16.1.1 software whenever i make or receive calls it shows multiple calls in the call history. It adds numbers from my contacts as well as random numbers.

MattL by • Level 1: Joiner
  • 406 Views
  • 1 replies
  • 0 kudos

Resolved! Voicemail

Hey everyone.Wondering is someone can help with a voicemail issue. I currently have a voicemail that i can't listen to. Everytime i try to call my voicemail (either by holding down 1 or 901) it tries to call then the call gets ended. Ive read similar...

Toya1 by • Level 1: Joiner
  • 1098 Views
  • 4 replies
  • 0 kudos

Resolved! Problems receiving calls and texts after porting from virginmedia

I ported 3 days ago from virginmedia but can only make calls and send texts and not receive either calls or texts. CS says to keep turning phone off and on but this hasn't worked. I would appreciate your help as this seems to be an issue with other c...

Sag by • Level 1: Joiner
  • 829 Views
  • 4 replies
  • 0 kudos
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