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Trying to add Extra but get error?

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Rbarkley1982
Level 2: Apprentice
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on ‎04-02-2023 17:52

on ‎04-02-2023 17:52

Hi All,

   Wondering if anyone has come across this before and a way around it? Im trying to add Disney+ as my extra but every time I try I get an error occurred and extra couldn't be added?

 

Any ideas?

 

Robert

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madasaf1sh
Level 77: Grand Master
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on ‎04-02-2023 18:27

on ‎04-02-2023 18:27

@Rbarkley1982 

 


We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 77: Grand Master
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on ‎04-02-2023 18:27

on ‎04-02-2023 18:27

@Rbarkley1982 

 


We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎04-02-2023 19:40

on ‎04-02-2023 19:40

@Rbarkley1982 

Try it on your phone using mobile data, not wifi.

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Breanna
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on ‎06-02-2023 12:33

on ‎06-02-2023 12:33

Hi @Rbarkley1982 any luck getting this added?

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Rbarkley1982
Level 2: Apprentice
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on ‎07-02-2023 11:34

on ‎07-02-2023 11:34

Yeah got sorted grin Live Chat added it for me

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Breanna
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In response to Rbarkley1982
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on ‎07-02-2023 12:45

on ‎07-02-2023 12:45

Perfect! Thanks for updating us slight_smile

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