No texts at all since joining O2

Debs-96 · ‎31-01-2023

Since joining O2 on 8 jan , I’ve received no texts, i messages , I have. It acted 02 support at least 5-6 times over recent weeks and called into the O2 shop too. I had 2 replacement sims .

Still no joy ! It’s driving me crazy now as I’ve missed important texts , can’t set up banks, apps etc as not receiving validation codes via text. I really hope someone can help or will have to go back to another provider . Thanks

MI5 · ‎31-01-2023

@Debs-96

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎31-01-2023

@Debs-96

Let me tag @O2Emma who may be able to help resolve the issue, or escalate the issue where it needs to go.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

O2Emma · ‎31-01-2023

Hi @madasaf1sh I will pick this up thanks.

O2Emma · ‎31-01-2023

Hi @Debs-96 I will send you a private message to look into it for you.

Breanna · ‎01-02-2023

Hi @Debs-96 did you and @O2Emma have any luck solving your issue?

O2Emma · ‎01-02-2023

Hi @Breanna I sent a private message to @Debs-96 no response yet will send another one.

Breanna · ‎01-02-2023

Thank @O2Emma 😀

RMiller13 · ‎07-02-2023

I have the same issue - please help

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