Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 2602 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4923 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15385 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7870 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7273 Views
  • 6 replies
  • 0 kudos

Resolved! spend cap not working

i have a 10£ cap but it seems that it isn’t working!?i am nowhere near the limit

xsMax_db by Level 1: Joiner
  • 609 Views
  • 1 replies
  • 0 kudos

Resolved! latest software upgrade

HiI have a samsung A52, l had an update on the 6/02 and now i cannot access audio ( sounds like a dalek and broken up) on my 4 outside cameras? . Permission is switched on, everything was fine until then. l have tried the microphone on other apps and...

Resolved! Phone calls

I’ve had not connection for 2 days now I was told to turn my phone off and back on again I’ve done that still not able to make a call not even to o2 and nobody will talk to me on this stupid messaging service o2 has I’ve been messaging all morning an...

Deb68 by Level 1: Joiner
  • 416 Views
  • 4 replies
  • 0 kudos

Resolved! Repairs

Hi I dropped my phone in the bath I'm wondering if you would be able to repair it or send one out which is the same as I'm still paying for the phone

Keden_02 by Level 1: Joiner
  • 339 Views
  • 3 replies
  • 0 kudos

Resolved! Dual sim no network coverage on e sim

I am in Greece and have an SE which I use with dual sim (Greek) and e sim (UK) it has been working no problem but now has no network coverage all settings have been checked and cannot see the problem

PaulBis by Level 1: Joiner
  • 1269 Views
  • 1 replies
  • 0 kudos

Resolved! No Network

Hi I recently moved to xxxx xxx and in my home I have no network coverage, so am unable to access the internet or send/receive calls/text messages. I have broadband so have enabled wifi-calling which has helped part of the issue, but currently there ...

Richard07 by Level 1: Joiner
  • 270 Views
  • 1 replies
  • 0 kudos

phone will not turn on

my sony xperia 10 iii has turned it self on and will not turn back on and will not charge

Lynee by Level 1: Joiner
  • 155 Views
  • 1 replies
  • 0 kudos

Resolved! New iPhone 12

I have upgraded to the iPhone 12 and my new sim hasn’t started working yet, I have no signal and I can’t call or text anyone

Grace2 by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos

Resolved! Sudden No SIM connection

Since lunchtime yesterday my phone is showing no SIMThere are no network issues - full signal availableI've rebooted the phone several times.What should I try next?

Cait1 by Level 1: Joiner
  • 246 Views
  • 1 replies
  • 0 kudos

Getting an esim for an O2 number whilst in Australia

I have relocated to Australia but intend on visiting the UK frequently and will maintain my UK phone number. I have lost my sim, how can I get an esim for my O2 account whilst abroad?

Jmo by Level 1: Joiner
  • 503 Views
  • 1 replies
  • 0 kudos