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No caller ID (incoming calls)

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WillieH
Level 1: Joiner
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on ‎21-02-2023 11:39

on ‎21-02-2023 11:39

I have been experiencing a problem for about 7 weeks now. All incoming calls to my phone display either "No Caller ID" or "Unknown Caller". A visit to the O2 shop has confirmed that it is an O2 issue.  Front end support are more than helpful and raised a ticket (several times for support to deal. After waiting the target clear time of 7 working days, the tickets are closed off as, I apparently not been in touch to advised that it is not still an issue. Is there anybody in O2 that can help me get this resolved?

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MI5
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on ‎21-02-2023 12:22

on ‎21-02-2023 12:22

@WillieH 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153024 Posts
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  • 29204 Solutions
Registered:

on ‎21-02-2023 12:22

on ‎21-02-2023 12:22

@WillieH 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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WillieH
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on ‎21-02-2023 15:05

on ‎21-02-2023 15:05

Thank you for your suggestions. Am trying that next.

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