No caller ID (incoming calls)

[WillieH]

I have been experiencing a problem for about 7 weeks now. All incoming calls to my phone display either "No Caller ID" or "Unknown Caller". A visit to the O2 shop has confirmed that it is an O2 issue.  Front end support are more than helpful and raised a ticket (several times for support to deal. After waiting the target clear time of 7 working days, the tickets are closed off as, I apparently not been in touch to advised that it is not still an issue. Is there anybody in O2 that can help me get this resolved?

[MI5 · Accepted solution]

@WillieH 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[WillieH]

Thank you for your suggestions. Am trying that next.