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Resolved! Iphone 11 has lost access to network since recent IOS update

I have an Iphone 11 contract for my son, but since a recent update IOS 16.2 in Dec, he has lost network access even though he should have 4GB available, so is unable to receive texts, send messages or make calls, even if connected to Wifi. I did webc...

Slinky65 by • Level 1: Joiner
  • 1186 Views
  • 4 replies
  • 0 kudos

Resolved! Poor Coverage in Northern Ireland

I have recently changed to 02 after years with 3 Network and to be honest i have found the network coverage quite intermittent compared to my previous network. Is this common for Northern Ireland as it is an issue that i dont want to have.

GBates73 by • Level 1: Joiner
  • 1883 Views
  • 5 replies
  • 0 kudos

Resolved! WiFI Calling setup but won't work?

Hi I have a poor phone signal so I've set-up Wifi Calling on my iPhone 12. 'o2 Wifi' shows scrolling in the top LHS of the screen but it never works. Does o2 need to switch it on at their end or? Thanks

Rex by • Level 1: Joiner
  • 575 Views
  • 1 replies
  • 0 kudos

Resolved! Im going crazy here.

I bought a new phone and contract yesterday, switching form Virgin. Do I have to dfo anything about the PAC code in oder to keep my Number. At the moment, my new phone is showing another number

Techhater by • Level 1: Joiner
  • 427 Views
  • 1 replies
  • 0 kudos

Incoming calls go straight to voicemail

I have an iPhone 11, recently my calls go straight to voicemail. Ive noticed it’s since I’ve had my Apple Watch Series 6 cellular. Ive spoke to Apple, they are saying it’s not a problem on their end. O2 have given me a set of codes to type in and dia...

Apple Watch data issue STILL unresolved.

Hi - Despite numerous re-sets and various advise received from multiple agents, my data on my watch is still not working. Was promised a call back on the 18th but did not happen. @O2Emma Can you look into this for me as its been 2 months now with thi...

TK2 by • Level 1: Joiner
  • 670 Views
  • 2 replies
  • 0 kudos

Resolved! Sim swap

Just switched Sims from virgin,when does my virgin number become active

Biskit by • Level 1: Joiner
  • 545 Views
  • 2 replies
  • 0 kudos

iMessage error on activation

Morning, I know this has been raised many times but I don't seem to be getting anywhere. I set up a new iPhone last Saturday, my old number ported over on Tuesday and I can't activate iMessage against my phone number, I receive an instant error messa...

Den80 by • Level 1: Joiner
  • 1311 Views
  • 3 replies
  • 0 kudos

Resolved! Checkout error

Hello, I have been trying to upgrade my device and the order has partially gone through but when I try to go to the last page and error code page appears

KP8 by • Level 1: Joiner
  • 571 Views
  • 1 replies
  • 0 kudos
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