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Forum Posts

Resolved! Volt game

Volt game is inaccessible via the my o2 app. Whenever I load it is closes the web

Arasheed by Level 6: Acolyte
  • 1592 Views
  • 5 replies
  • 1 kudos

Resolved! Negative balance

What happens to the negative balance after the contract ends

Arasheed by Level 6: Acolyte
  • 926 Views
  • 2 replies
  • 1 kudos

Porting problems. Please help

The port was confirmed for the 31st of October, Old sim stopped working, but number didn't port, contacted customer support who said it was due to a holiday, Said it would port on the 1st Nov, That didn't happen, called customer support who said it w...

SimG by Level 1: Joiner
  • 2115 Views
  • 5 replies
  • 0 kudos

Unable to call one specific number

Since this morning (03/11/2022) I have been unable to call my wife's mobile number. I get the error message 'Calls to this number are not being connected. If you've dialled correctly it means that this number is not available from this network'. I ca...

IDF1963 by Level 1: Joiner
  • 1829 Views
  • 2 replies
  • 0 kudos

Resolved! Cannot make or receive voice calls when roaming

Hi, PAYG SIM in a Galaxy S22. 4G and SMS working fine when roaming but incoming and outgoing voice will not work. I have to try multiple attempts at manually changing network or switching flight mode on and off to make or receive a voice call. It's a...

Milzee by Level 1: Joiner
  • 789 Views
  • 3 replies
  • 0 kudos

PAC Code

I've just come over to O2 from EE. I entered my PAC Code when I applied for new sim which arrived yesterday. I thought porting of my old mobile number should have happened by now. Can I ask when I can expect it to happen?Rob

RobElee by Level 1: Joiner
  • 1467 Views
  • 7 replies
  • 0 kudos

Resolved! Phone disconnection issues

My iPhone 11 won’t dial nhs 111 and also disconnects my phone during conversation ? I took out sim and put back in and reset settings I’m out of ideas

Jane1958 by Level 1: Joiner
  • 342 Views
  • 1 replies
  • 0 kudos

No signal in new house

I’ve recently moved into a new house, and despite the network tracker stating I have good indoor and outdoor call connectivity, I have zero reception. Occasionally I can get a poor reception in one room.I work from home and need to be contactable by ...

Nix79 by Level 1: Joiner
  • 1012 Views
  • 3 replies
  • 0 kudos

Resolved! Live Chat

Hi,Since yesterday I am unable to find the link for live chat. Does anyone know if the service has been discontinued?Thanks

ManeeshG by Level 1: Joiner
  • 3182 Views
  • 3 replies
  • 0 kudos