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Forum Posts

Resolved! Can't make calls on new iphone 14 and sim

hi,existing O2 customer, i've today received my new phone and sim and gone through all of the set up procedures to move across from my old phone. Everything on the new phone works other than the ability to make or receive calls. It;s showing no signa...

cjm2011 by Level 1: Joiner
  • 2061 Views
  • 2 replies
  • 0 kudos

Resolved! New sim not receiving calls/texts

Just upgraded to S23 plus. Decided to keep my old S10 and received a new sim/number to use for work only. Since swapping for new sim I cannot receive calls/texts on my S10 in one area, my work!! My S23+ works fineIt just doesn't make sense, I have ch...

Jooz by Level 1: Joiner
  • 5942 Views
  • 3 replies
  • 0 kudos

Poor Internet signal

I have noticed over recent months that the signal quality in my area has been getting worse. However the last couple of weeks it has been a joke! My phone shows it has 4G but I can’t use any apps or get on the internet! Unless I am connected to wifi ...

JoF1984 by Level 1: Joiner
  • 488 Views
  • 1 replies
  • 0 kudos

Unable to get data on Apple Watch

 So, I have had a very bad start with o2 and for some reason have chosen to see it through although I feel I may be at my wits end! Apologies for the long post but no one at customer service seems to be listening to me or giving me any confidence to ...

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Data roaming

Why wont my data work abroad on pay as you go 

DR4 by Level 1: Joiner
  • 601 Views
  • 2 replies
  • 0 kudos

No network in Italy

Hi, my Xiaomi is not working when roaming in Italy. It briefly connects to a network but then disconnects. I keep switching networks manually but it disconnects after a few minutes. The signal bars remain even when the sim disconnects, because the si...

jjulees___ by Level 1: Joiner
  • 3495 Views
  • 10 replies
  • 0 kudos

No signal in Leigh on Sea and no easy way to report it!

Well done O2. My wonderful husband died 5 weeks ago and I am trying to arrange his funeral so I really appreciate your complete lack of signal in our area of Leigh on Sea. People have important issues to deal with in our area not least local business...

MWSS9 by Level 1: Joiner
  • 999 Views
  • 4 replies
  • 0 kudos

Resolved! Terrible service in Horsforth LS18

Hi, I've been with O2 for a few months and the whole time signal in horsforth has been terrible. After speaking with others, this is apparently nothing new. Really wish I knew this before changing to o2, our previous provider had great signal here- c...

Horsforth by Level 1: Joiner
  • 553 Views
  • 1 replies
  • 0 kudos