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Forum Posts

Resolved! Fault on phone

Hi there. I have had my phone for just over 6 months. The screen has started to regularly go blank and unresponsive when i make a call which means i am unable to end the call or use keypad etc when prompted. Can you advise

Cat13 by Level 1: Joiner
  • 336 Views
  • 1 replies
  • 0 kudos

Resolved! Barbados

I’m in Barbados what is my tariff

Barbados by Level 1: Joiner
  • 525 Views
  • 1 replies
  • 0 kudos

Resolved! Signal

I've got a s22 ultra phone and I keep losing signal to the point if I'm even in a shop or out I can't use phone to call or recieve call or text at times, I've been with o2 for bout 4 month and only got this problem with o2 any help would be great ple...

Pep by Level 1: Joiner
  • 1026 Views
  • 6 replies
  • 0 kudos

Internet stops working when in 5g area

I have a Samsung S22 so 5g is supported and my contract includes 5g. But whenever I am in a 5g area the internet stops working. If I turn 5g off in settings it works again with 4g. But not an ideal solution as I want to use the 5g. O2 customer suppor...

JDan22 by Level 1: Joiner
  • 561 Views
  • 2 replies
  • 0 kudos

Resolved! My phone was delivered to the incorrect address

Hello, my phone has been delivered to an old address of mine (I haven’t lived there for 8 years and have had multiple phones delivered to my correct address since then -and I’ve moved twice, so I am unsure why the address has defaulted back to such a...

Megan101 by Level 1: Joiner
  • 446 Views
  • 1 replies
  • 0 kudos

Resolved! Parental setting

Hi how do I turn parental settings off on my phone so I can watch 18+ content

Myersy7 by Level 1: Joiner
  • 319 Views
  • 1 replies
  • 0 kudos

Resolved! got a deal with virgin for O2 Virgin Gave the wrong email.

Yesterday I accepted a offer from retentions, at virgin media that included a new SIM with O2. They created the account and put in the wrong email address into O2. What do I do to make O2 change it on the account to the proper email address. As they ...

DrewBear by Level 1: Joiner
  • 360 Views
  • 1 replies
  • 0 kudos

WhatsApp verification code

Hi all.I am not being able to get a verification code from WhatsApp regardless of what I try.I have a second SIM card on the same phone, from a different provider and that work instantly. Could really use some help here Thanks

JP87 by Level 1: Joiner
  • 1714 Views
  • 6 replies
  • 0 kudos

WhatsApp verification code

Hi, I ported my old Vodafone number to my new o2 iPhone yesterday. I can receive texts and calls and everything is set up correctly except when I try to set up WhatsApp I don’t get the verification code or the callback request. I have tried uninstall...

Louisag by Level 1: Joiner
  • 4682 Views
  • 25 replies
  • 0 kudos

Resolved! need my PUK code

after an update could not unlock sim so need puk code 

SteevRed by Level 1: Joiner
  • 420 Views
  • 1 replies
  • 0 kudos