Get tech support for your O2 issues

Resolved! RARELY ANY DATA CONNECTION

For over a year now (since the new boxes were put into our streets) it is rare to use any data as there are still problems with the masts (wording from the network/data site)Many of us have had to have wifi added to our homes (yet another expense) wh...

Poor Network Coverage O2

I changed to O2 in August 2022, ever since then I have had consistent issues with my phone signal/mobile connection . The phone keeps dropping out when I am on a call, I can hear the other person, they can't hear me for periods of up to a minute. I h...

Resolved! Refurbished phone

Hi I just took delivery of a refurbished i-phone XR. Great service. But the phone is not 'like new'. It has numerous scratches on it. This is disappointing as it is for a present. How do I request a replacement? Thanks

Resolved! I can't call EE

I am on O2 and my partner is on EE. I can't call her or text her. This started on Monday 5th December. She can call me and text me. I can call other numbers. She can receive calls from other numbers. We have both been on these networks for some years...

Super slow internet speed in 4G

I cannot even connect to internet by using O2 network on my iPhone! Only 4-5mb/s in 4G???

Resolved! Fraud

Hi I’ve had a call saying I get 40% discount etc from scammers and just like to make sure they can’t access my account

No service after SIM swap & number port

Hi, I hope that somebody on this forum might be able to help me. I recently joined O2 and was sent a physical SIM in the post (after a week delay, due to postal strikes). Anway, I'd picked up an ESIM from an O2 store, hoping to use this and keep my o...

Resolved! Cannot send MMS messages.

Hello. Despite having a 50 MMS Bolt On (49 left to use), and a full 4G mobile network signal with at least 3 bars, as of yesterday I am no longer able to send any MMS messages. I've done a soft network reset, but no results. Can anyone help?

Resolved! premium numbers

Do I pay extra for number beginning 0333?

Resolved! Does anyone know how to go about getting my O2 contract phone repaired

HiThe other night, I noticed that the screen on my Samsung A52 was damaged. All I can see on it are little blue blotches. I would like to know how much O2 would charge me to have this repaired. I ordered the phone on 6.10.2022

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