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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7154 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1940 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4388 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 3664 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 3128 Views
  • 6 replies
  • 0 kudos

Not receiving texts

Can someone please give me a number to call to resolve this, I have moved from EE to o2 and am not receiving texts. I would like to fix this but cant get through to anyone

Voicemail greeting issue

Set up a voice mail greeting and it's been deleted for some unknown reasonon spoken to customer services was unable to help and advised to contact 02 gurus

Phone won't let me get work calls

Hi my phone won't let any calls from work go through to my own mobile phone. The tech guys have said it is something on my end. Is there something I need to check?

Clawalsh by Level 1: Joiner
  • 150 Views
  • 2 replies
  • 0 kudos

replacement phone

I received my replacement phone yesterday, Set it all up but now tells me Its not connected to a network, what do I do, Im getting on in years and not brilliant at these things,

jrosie281 by Level 1: Joiner
  • 249 Views
  • 3 replies
  • 0 kudos

Billing

Please can someone tell me why I am paying for two mobile phones...I only have the one, I have never had twoMy latest bill is charging me for two phones

Misty0n by Level 1: Joiner
  • 682 Views
  • 7 replies
  • 0 kudos

Resolved! Data

Hi I work for NHS and have a text saying I have extra data but the other day I received a text message saying I had used 80% of my data but when I looked in MyO2 it's saying I have 20.07 GB left. Also checked my bolt ons which say loyalty 10GB for 3 ...

Deborah by Level 1: Joiner
  • 146 Views
  • 1 replies
  • 0 kudos

Phone slow and cutting out

Hi I'm having trouble with my galaxy a71 it keeps cutting out especially when using camera and is very slow I've only had phone for 8 weeks!

LW84 by Level 1: Joiner
  • 195 Views
  • 4 replies
  • 0 kudos