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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Samsung galaxy s10

Hi there my sim card holder to my phone is broken and the pin to open the sim card is broken too and the back of my phone is cracked so I would like to know what to do because I need my phone for my doctors and hospital so thank you would you help me...

My phone won’t switch on

Hi I got a new phone in November it’s a Huawei p30. The week before lockdown it broke. The screen is blank but I can hear that it is switching on but I can’t see anything.Can phones still get repaired or can they send me out a replacement ?Emily

Emily4 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Apple Watch

I’ve upgraded both phones on my contract. I decided to get an Apple Watch too. I linked it to the wrong number (my daughters) not mine. So I need to change the airplane on the watch to sync with my number on the contract. I’ve looked at all the apps ...

my tariff and cancel bolt

do I need to wait till my contact is up before changing my tariff and I would like to cancel my £6.00 phone insurance? how ?

martinmaz by Level 1: Joiner
  • 6 replies
  • 0 kudos

Upgrade GB

I am due to upgrade and the GB options seem to jump from 1GB straight to 5GB. I only need 3GB. Is there a way to select this?

Armstrong by Level 1: Joiner
  • 2 replies
  • 0 kudos

Upbgrade Apple TV offer not on the account that upgraded

I upgraded a couple of days ago and when I received the log in to finish the purchase it was on my daughters number which is linked to my account. I called back and was told it was just the order contact but that the upgrade was definitely on my phon...

Hobbit by Level 1: Joiner
  • 4 replies
  • 0 kudos

E-sim pack request

How can i contact 02 for an e-sim pack please?

simonr by Level 1: Joiner
  • 1 replies
  • 0 kudos