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Forum Posts

Resolved! Internet restrictions

I went in store on Tues and had restrictions removed. Received SMS stating within 24hrs I'd be good to go.Now Friday and I'm still waiting.

Henke1311 by Level 1: Joiner
  • 415 Views
  • 1 replies
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Resolved! Ongoing Internet Issues

My phone will frequently not load the internet, taking ages to attempt to load and then crashing altogether. It has been ongoing for a long time. It can either be whilst on WIFI or on 4G/5G and it doesn't seem to make a difference and I still have pr...

etb123 by Level 1: Joiner
  • 372 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel disney plus

I need help to cancel disney plus as I cannot see where to on my account ty.

Nicky13 by Level 1: Joiner
  • 426 Views
  • 1 replies
  • 0 kudos

Resolved! Lost phone

my iPhone got lost abroad is there anyway of tracking it via imei and also if. I want to erase all the content on the phone.

Resolved! Can I change an account to my wife's name

I have a sim only account which my wife uses but it is in my name. It is paid for by a joint bank account and only £3.43 per month. Could we change it so it is in her name without going to setting up a new account as it is plenty for her needs. I hav...

pedrobedro by Level 2: Apprentice
  • 914 Views
  • 2 replies
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Resolved! unlock my sim

I am on an O2 contract as lost my iphone on the train last week. Today I retrieved from EMR as lost property. Last week when the phone was still lost i went into an O2 shop and requested the sim to be locked as a security measure. How can I now get m...

JW23 by Level 1: Joiner
  • 539 Views
  • 1 replies
  • 0 kudos

Advice please

Hi, I've just joined O2 from Virgin and was wondering if anyone on here could help. I joined O2 on 10th Feb and was told I could keep my number, but it would take a few days for it all to be sorted . I was fine with that and so the keep my number pro...

Angie45 by Level 1: Joiner
  • 569 Views
  • 2 replies
  • 0 kudos

Resolved! No access to data whilst abroad

I've recently moved over from Three to an unlimited contract with o2. I was told that this unlimited contract allowed me to use data whilst roaming in both Europe and the US. I came across to Spain a week ago and was unable to get access to any data ...

Allan8765 by Level 1: Joiner
  • 929 Views
  • 4 replies
  • 0 kudos

‘Weak security’

I’ve just bought an Alcatel Hotspot, when I connect my iPhone 11? it states there’s a ‘weak security’ issue……how do I resolve this???

Griff54 by Level 1: Joiner
  • 534 Views
  • 1 replies
  • 0 kudos