Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Can’t set up voicemail

Hi my number was ported over 3 days ago and iv been trying to set up the voicemail but when I call 1750 it’s tells me “Your messaging service could not be set up as we have not received your number - please call customer services for assistance" does...

have new phone and it is asking for id verification from old email address even though email changed

I have a new apple XR phone but certain aspects of the phone do not work. I cannot access facebook or line as it keeps on asking for an id verification password which is linked to an old email which no longer works. I have checked the phone and it ha...

Photos and video media problem

Hi, I'm hoping someone can help as I can't speak to a human, I've just changed my contract and started with a Galaxy A71, last night I took a video and some photographs which appeared to take correctly, however on coming to look back at them they app...

Call issue

Hi, i reached out to 02 who have told me to contact someone on here...For the past 2 months i have issues regarding making and receiving calls.. i will go to call someone and it will cut off straight away or i will call, it will ring but upon answer ...

How do I add a spend cap to my account

Can i add a spend cap to my account online ?

Data allowance

I would like to ask a question re my data usage

New phone touch screen not working

I have been having an issue with my new mobile and have eventually spoken today to an o2 upgrade member of staff. I need a o2 guru to contact me asap regarding the issue as it needs to be repaired asap

Using photo data to get online on my mac

Hello,I’m away from home at the moment and my bedroom has no WiFi and only sporadic 3G/4G... i have plenty of data on my phone tariff, so is there a way I can leave my phone in a room that has coverage, and then use hotspot or something else to conne...

Spend cap

I have apparently reached100% of my spend cap. I upgraded on 7th Apr to a new contract and there's no way I'm at this, how do I sort it?

Resolved! iPhone SE 2020 update to IOS 13.4.? leaves phone at apple logo

I just upgraded my wife's iPhone 6S to a new iPhone SE 2020. All the setup went well as it simply took all the settings directly from the old phone. It then wanted to update the IOS to 13.4.? so I said yes. It downloaded the update and began to apply...

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