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Resolved! "Message filed to send" when they are going through

Hi, I have an iPhone SE. I'm getting 'Message failed to send' notifications and texts are showing as unsend but people are receiving them. I've tried updating and restarting my mobile but the problem persists. Please can you help?

Derram by • Level 1: Joiner
  • 597 Views
  • 3 replies
  • 0 kudos

Can’t receive texts

Hi @O2Sarah wondering if you can help my partner took out a new contract with yourselves a month ago and has been unable to receive texts after multiple times on the phone to customer’s services we have been told that the PAC code files haven’t fully...

Markn by • Level 1: Joiner
  • 682 Views
  • 3 replies
  • 1 kudos

Repair tracking

I took my phone in for repair last week and was issued the associated paperwork.When I try the 'track my repair' page, enter my postcode and tracking number, it comes up with 'no repair found'Does this mean my phone has vanished, or I'm entering the ...

Clb1970 by • Level 1: Joiner
  • 794 Views
  • 2 replies
  • 0 kudos

Resolved! Bar on account lifted but phone won’t make calls. CS are rather busy atm.

So I went into an O2 store and they’ve l off ted a bar on my account. After looking on here it seems a bar needs to be lifted on your account and your phone. Its been more than 24 hours and I still cannot use my phone to make calls or send texts. I’v...

KV by • Level 1: Joiner
  • 589 Views
  • 1 replies
  • 0 kudos

Resolved! Faulty phone

Hello My phone is faulty and keeps turning off and sometimes stays off for along period of time I have tried a few things such a deleting apps and full factory resetSo I need it replaced or fixed Thanks jamie lee

Resolved! Esim swap

I’ve just purchased a new iphone and tried to transfer esim but had a message on iPhone dosen’t support this and to contact them I phone o2 and it was as if I was the first person to ask this question, they first wanted to disconnect my current sim a...

Mark456 by • Level 1: Joiner
  • 7871 Views
  • 6 replies
  • 0 kudos

Loss of signal strength

Signal strength and response speed drops dramatically at around 18:00 every weekday. Subsequently, devices (SKY GLASS - TV streaming) are pausing mid-stream and we are getting frustrated as this happens every single evening

Resolved! Gifts

I selected amazon prime as the gift on my new account it is not working 

Donbuz by • Level 1: Joiner
  • 389 Views
  • 1 replies
  • 0 kudos
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