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Data Allowance issues

Hi!I have raised this issue before but I am wits end here! Since start of billing cycle in December my data allowance has not been decreasing on the my O2 app and online even though on my bills It was showing data was used. I have called customer ser...

Resolved! i my new sim 5g

Hi, just renewed my package with Vigin and have a newO2 sim. Looking to buy a 5g phone but want to know if this sim is 5g compatible Bar code for the sim [Removed] Sim only deal is costing £25/month and has unlimited data Many thanks, Derek

Resolved! DATA

hi, I'm in Israel and need data. 02 suggested to get Data Roaming Zone 3 Allowance. It cost something like £29. It has already in the space of a few hours - and hardly any phone usage - used 80 per cent of that data. This is obviously wrong and a rip...

Resolved! It's impossible to contact customer support

I'm having problems with my SIM. Every time I receive a call the phone makes a clicking sound instead of ringing. I bought a brand new phone, but still have the same issue it's impossible to contact customer support via chat or phone. Every time I ca...

Resolved! This Bolt On isn't compatible with the O2 Travel Bolt On you already have.

HiI am looking to travel outside the EU and therefore need the International Bolt on costing £6 per day.When I look to add this bolt on I get the message "This Bolt On isn't compatible with the O2 Travel Bolt On you already have and If you continue y...

Resolved! No Signal in Area for months

Hi, I've been regularly checking the service status tracker for the past several months, however am constantly meant with "we're getting in touch with the landlord, we'll get it sorted soon". I mean this has been going on for months now - NE3 postcod...

Resolved! Leaving o2

Hi, my internet is slow to non existent. For months on end I’ve been informed that you’re working on a mast. Can you give me a definite date as to when this work will be completed, as I use my phone/internet for work purposes. Lots of my work colleag...

Resolved! Apple Watch S7 - Issue with mobile service disconnecting after 2 minutes

Hello, I wonder if any O2 gurus can assist me with a problem I am having with my S7. I previously had a S6 watch with mobile data plan on O2 but I then bought an S7 stainless steel about 2 months ago online. I was able to switch my esim over to the S...

Resolved! Sim card

I have a virgin bundle which includes an o2 sim as part of the bundle. Due to a mistake on my part I cancelled the sim. I would like to request another sim please.

Number port problems

We have recently switched a mobile to O2 due to a re-contracting our Virgin Media broadband package which is now 'Volt'. The line was on Virgin Mobile previously. My wife uses that phone.We requested that we kept the same number. This was supposed to...

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