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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6590 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1336 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2906 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2587 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1946 Views
  • 6 replies
  • 0 kudos

Port Day - Transfer from EE to O2

My port day is today from EE to O2, my EE sim is deactivated in my old phone. My new phone with O2 has the new sim in it, have restarted several times and I still have no service. Please help. My EE sim disconnected around 3pm, it's now 10pm and I am...

Andrea2 by Level 1: Joiner
  • 362 Views
  • 6 replies
  • 0 kudos

O2 wifi

Why am I getting charged for calls I make while on o2 WiFicalls? And why do I only have 1 bar although my WiFi signal is full bars

Mig1 by Level 1: Joiner
  • 245 Views
  • 5 replies
  • 0 kudos

Number port

I've been waiting all day for my old number to be ported over to my new SIM . Is there someway I can check when this will happen as I need to be contactable ?

LJH by Level 1: Joiner
  • 128 Views
  • 1 replies
  • 0 kudos

Apple Watch

I ordered an Apple Watch, paid the upfront cost and it’s out of stock yet money was still taken. I want to cancel this and order a different series watch.

Chelsea01 by Level 1: Joiner
  • 128 Views
  • 1 replies
  • 0 kudos

Resolved! Charger Fault Straight out of the box

I received my new Samsung Galaxy S20 Ultra today by courier, phone is great and was set up really quickly, i used the cable that comes with the phone to transfer across my info from the Galaxy S9 however when i plug in the charger it does not appear ...

Chris98 by Level 1: Joiner
  • 139 Views
  • 1 replies
  • 0 kudos

Disney

My Disney plus does not work on WiFi for the television get error code 83

Matthew6 by Level 1: Joiner
  • 111 Views
  • 1 replies
  • 0 kudos

Preorder

I had pre ordered my Samsung s20+ on the 29th February. I got a text regarding this preorder on the 31st March saying my device is ready. I missed a call on the 2nd April and haven't been able to ring back since. Where is my phone? And where is my £5...

Preorder1 by Level 1: Joiner
  • 137 Views
  • 1 replies
  • 0 kudos

2contracts

I am unable to change my phone number over to a new contract and cancel my old one. No one to speak to! Paying ridiculous amounts of money.

Marlene by Level 1: Joiner
  • 192 Views
  • 2 replies
  • 0 kudos