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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2600 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4923 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15372 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7869 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7273 Views
  • 6 replies
  • 0 kudos

Resolved! Blocking 0843 Nuisance Calls

Is there any way to block 0843 nuisance calls from numbers that change with every call offering vehicle accident cover?

jackd by Level 1: Joiner
  • 2689 Views
  • 6 replies
  • 0 kudos

Resolved! Not getting text messages

My s20 fe has suddenly stopped receiving text messages from people i text with the most.( can receive O2 test txt) .Have contacted and been instore serveral times but nothing has worked just get told the phone itself is fine . I have swapped to a new...

ELA3 by Level 1: Joiner
  • 294 Views
  • 1 replies
  • 0 kudos

Voicemail too quickly

How do I prolong the amount of time it goes to voicemail when the call is not answered immediately. As currently I only have about 10 seconds. S21 ultra.

Resolved! Data Roaming

Recently spent a week in Portugal and at no point was I able to use my data. Data Roaming was turned on as was Mobile data. Could I have a block on Data Roaming that I don't know about?

FrankVine by Level 1: Joiner
  • 505 Views
  • 1 replies
  • 0 kudos

4g

Hi iv received a message saying 4g is tuned off for my device why is this as now I am not receiving calls or txt when I’m out and about my phone doesn’t have any 3 4 or 5 g ?? regards lynne

Lynne4 by Level 1: Joiner
  • 612 Views
  • 2 replies
  • 0 kudos

Resolved! 4G internet not loading and dropping on Google Pixel 6 Pro

Hi I have a Pixel 6 pro and my internet is showing 4G but nothing is loading it is also dropping out and showing an exclamation mark on the signal picture untill i reset the phone. It is driving me mad!I have reset the internet settings but nopthing ...

Resolved! trying to put replacement sim into old phone

hi i lost my phone today and have got a replacement sim to put into my old phone. how do i get this to work? it keeps saying it will send me a code but nothing is coming through and i cant use the phone. thanks

emz2 by Level 1: Joiner
  • 309 Views
  • 3 replies
  • 0 kudos

iPhone not responding

Just purchased an Apple Watch I was pairing it with my iPhone did all the necessary updates and now my iPhone isn’t responding what is the problem and how do I resolve this issue

Paul-g by Level 1: Joiner
  • 191 Views
  • 1 replies
  • 0 kudos

Resolved! No network

Hi I have a 5 g sim ordered to replace my 4 g sim due to purchasing a new 5 g phone . My new sim has yet to arrive but my current sim seems to have been disconnected , I’ve had no network all day

Riki by Level 1: Joiner
  • 208 Views
  • 1 replies
  • 0 kudos

Resolved! porting failure

Have tried to swap my phone today. Tried to change my phone number to my old one after 6pm. It won't.