Get tech support for your O2 issues

Resolved! Moving from EE to O2. I've received SIM. What now?

Hi I have received my o2 SIM after ordering on the 22nd. I'm a bit confused on what I do. I received a text about a SIM swap but it's not working. Am I supposed to be doing a SIM swap? What's the procedure when moving from another network? I gave my ...

Resolved! Internet restrictions

I went in store on Tues and had restrictions removed. Received SMS stating within 24hrs I'd be good to go.Now Friday and I'm still waiting.

Resolved! Ongoing Internet Issues

My phone will frequently not load the internet, taking ages to attempt to load and then crashing altogether. It has been ongoing for a long time. It can either be whilst on WIFI or on 4G/5G and it doesn't seem to make a difference and I still have pr...

Resolved! Cancel disney plus

I need help to cancel disney plus as I cannot see where to on my account ty.

Resolved! Lost phone

my iPhone got lost abroad is there anyway of tracking it via imei and also if. I want to erase all the content on the phone.

Resolved! Can I change an account to my wife's name

I have a sim only account which my wife uses but it is in my name. It is paid for by a joint bank account and only £3.43 per month. Could we change it so it is in her name without going to setting up a new account as it is plenty for her needs. I hav...

Resolved! unlock my sim

I am on an O2 contract as lost my iphone on the train last week. Today I retrieved from EMR as lost property. Last week when the phone was still lost i went into an O2 shop and requested the sim to be locked as a security measure. How can I now get m...

Resolved! Sim stopped working

Request an esim now my phone has stopped working. Can you help?

Advice please

Hi, I've just joined O2 from Virgin and was wondering if anyone on here could help. I joined O2 on 10th Feb and was told I could keep my number, but it would take a few days for it all to be sorted . I was fine with that and so the keep my number pro...

Resolved! No access to data whilst abroad

I've recently moved over from Three to an unlimited contract with o2. I was told that this unlimited contract allowed me to use data whilst roaming in both Europe and the US. I came across to Spain a week ago and was unable to get access to any data ...

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