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Resolved! Sim card

My sim card has been deactivated before my new sim card has arrived. I can't use my phone, have had to get a pay as you go sim as an emergency. Why have 02 done this, when I'm suppose to call them when making switch? Plus I have no intetent access.

Kerry60 by • Level 1: Joiner
  • 346 Views
  • 1 replies
  • 0 kudos

Resolved! I havent recieved the device which was contracted on 19.02.2023

Hi there,My name is Murad Kisyo. This is my first time attemting to use O2 and l am not happy with your home delivery of devices. You are sending me as first sim card, l do understand but what l dont understand is how am l suppose to use that card yo...

Norwich by • Level 1: Joiner
  • 308 Views
  • 1 replies
  • 0 kudos

Resolved! Network problems in Europe

I recently visited Brugge and could not access my mobile data. Even thought my data was turned on my phone kept telling me to turn my mobile data on. Can you tell me why this happened

Jools1 by • Level 1: Joiner
  • 557 Views
  • 2 replies
  • 0 kudos

Resolved! Moving from EE to O2. I've received SIM. What now?

Hi I have received my o2 SIM after ordering on the 22nd. I'm a bit confused on what I do. I received a text about a SIM swap but it's not working. Am I supposed to be doing a SIM swap? What's the procedure when moving from another network? I gave my ...

Realdeal by • Level 1: Joiner
  • 1488 Views
  • 4 replies
  • 0 kudos

Resolved! Internet restrictions

I went in store on Tues and had restrictions removed. Received SMS stating within 24hrs I'd be good to go.Now Friday and I'm still waiting.

Henke1311 by • Level 1: Joiner
  • 377 Views
  • 1 replies
  • 0 kudos

Resolved! Ongoing Internet Issues

My phone will frequently not load the internet, taking ages to attempt to load and then crashing altogether. It has been ongoing for a long time. It can either be whilst on WIFI or on 4G/5G and it doesn't seem to make a difference and I still have pr...

etb123 by • Level 1: Joiner
  • 334 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel disney plus

I need help to cancel disney plus as I cannot see where to on my account ty.

Nicky13 by • Level 1: Joiner
  • 390 Views
  • 1 replies
  • 0 kudos

Resolved! Lost phone

my iPhone got lost abroad is there anyway of tracking it via imei and also if. I want to erase all the content on the phone.

Resolved! Can I change an account to my wife's name

I have a sim only account which my wife uses but it is in my name. It is paid for by a joint bank account and only £3.43 per month. Could we change it so it is in her name without going to setting up a new account as it is plenty for her needs. I hav...

pedrobedro by • Level 2: Apprentice
  • 780 Views
  • 2 replies
  • 0 kudos

Resolved! unlock my sim

I am on an O2 contract as lost my iphone on the train last week. Today I retrieved from EMR as lost property. Last week when the phone was still lost i went into an O2 shop and requested the sim to be locked as a security measure. How can I now get m...

JW23 by • Level 1: Joiner
  • 418 Views
  • 1 replies
  • 0 kudos
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