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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3029 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5080 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15978 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8123 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7495 Views
  • 6 replies
  • 0 kudos

Resolved! Compatibility

Are my Beats Fit Pro Compatible with Apple

John56 by Level 1: Joiner
  • 504 Views
  • 1 replies
  • 0 kudos

Texts

One of my contacts is suddenly not receiving my texts but I'm receiving theirs

Aud2 by Level 1: Joiner
  • 534 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong email address

my account is set up with the following [Personal information removed] and it needs to be .co.uk Hiw do I reset this as I can’t get into my account

SteveFL1 by Level 1: Joiner
  • 627 Views
  • 1 replies
  • 0 kudos

Resolved! no service 90% of time and central locations

Hi, i have no service most of the time and in central location where the coverage is perfect for other users.i have to restart my phone 1 or 2 twice to get a service and minute after that loosing signal again.its a new sim card as i am with o2 for ar...

Pav2 by Level 1: Joiner
  • 595 Views
  • 1 replies
  • 0 kudos

Resolved! McAfee extra

My McAfee extra stopped working because of the new update on the app. Can't find the product code to add it again. Now don't have any security protection on my phone.

GinaG1155 by Level 1: Joiner
  • 598 Views
  • 1 replies
  • 0 kudos

Resolved! No Service

We are new to O2, have two phones and have recently moved into a new house in a new location. The O2 cellular coverage in this area is apparently so exceedingly bad usually "No Service or half a bar at best. yet the coverage checker says "good indoor...

Wm by Level 1: Joiner
  • 1357 Views
  • 3 replies
  • 0 kudos

Resolved! v

Urgent - Unable to make calls on new device I upgraded to iphone 12 after 24 month contract.I am unable to make any calls and no data has been available. Also unable to phone 202 obviously as my phone isn't working and it's impossible to try and find...

Pajo by Level 1: Joiner
  • 1151 Views
  • 4 replies
  • 0 kudos

Resolved! New phone doesn't connect to wifi

I have been into a store, they have checked over the phone and say I need a new one as there seems to be a hardware fault. They could not do it in store as the order was online. Not easy working out how to arrange this on the website!

KatieM by Level 1: Joiner
  • 535 Views
  • 1 replies
  • 0 kudos

Help

Is there anyway you can help me get Internet i have no money for a week 

Jago by Level 1: Joiner
  • 700 Views
  • 1 replies
  • 0 kudos

Resolved! No longer have general caller id

Hello. I’ve changed from an android phone to an iPhone. When I had the android it would always say who was calling, not just on my contacts list but companies or organisations etc. It didn’t even need to be one I’d had previous contact with. Now I ha...

Alimc0 by Level 1: Joiner
  • 831 Views
  • 2 replies
  • 0 kudos