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Resolved! No receiving sms after upgrade to 5G sim

Hi, not able to receive SMS till the swap to 5g SIM card. Tried everything, network reset, phone reset called operator at o2, swapped the SIM into other phones with same issue. At present is still verifying my number in the chat feature, tried also d...

Resolved! SIM not provisioned

HiCould a moderator flag this for an O2 member of staff to look at on Wednesday, please? SIM worked Ok until this afternoon. I'd ordered eSIM and got it to work ... I then powered down, removed old physical SIM but on powering up I had neither eSIM o...

text message failing

can't send text...reason give message failed

Resolved! Cannot receive text messages

Hello. I recently ported my number to O2 but I cannot receive text messages for verification codes. I do get calls on my number so I think it’s only a text message issue. I’m on iPhone 12. Please help.

Resolved! No service????

I have no service whatsoever. It's saying not registered? I can't call out, receive calls or do any texts. The robot chat is not putting me through to anyone, and I can't call o2 because the phone isn't working. I can't find an email for o2 either.I ...

Can't receive SMS Text Messages

Hello, I can’t receive any text messages on your networks for at least one month (and can’t tell how long before, as you’re not always expecting to get a text message). I’ve exchanged a SIM card in the o2 branch and checked with an employee - it’s no...

Resolved! Top up

Hi good morning. What it is I tried to top up last night for first time. And first £10 went through as a top up my folt I no. Then started to do a new tariff first £10 it come up and said season timed out money went out bank. Third time went through ...