Get tech support for your O2 issues

Resolved! Cracked screen

Hi. I need help with a cracked screen on a Samsung galaxy S23 ultra. I was on the phone this afternoon, and my grandaughter accidentally knocked it out of my hand, it fell on the floor, screen down and i now have a cracked screen. Can this be sorted ...

Resolved! Unlock phone

Hello, my daughter had my old phone, then switched to a different handset (same number - ending in 984). We sold the old handset and the person we sold it to says it's locked (we sold it as unlocked as we assumed it was). Please release the old iphon...

My O2 down?

Hi all, is My O2 down, I can't sign in via the app or website no matter what I try, the app says nothing & just nopes out whilst the site says something needs fixing on O2's end? I've checked their social media pages but there's nothing mentioned and...

Porting issues

Ported my number over and my SIM and mobile data are not working , on a pay monthly contract yet if a I make a call it states I need to top up , reset the phone multiple times and no joy from the chat service on my O2 , this is not the service I sign...

Resolved! Roaming in Ireland getting data only

I am on Pay Monthly O2 contract, and usually the iPhone automatically transfers to 3 and I get voice text and data. Today it transferred to 03Ireland, and I have a good data but no calls or texts. The APN perhaps needs to be changed? idata.o2.co.ukVe...

Resolved! wrong numbers

recently took out a monthly contract with O2 and new phone ( i phone 11)'Smarty gave me the pac code to transfer in the meantime i seem to have been given a temporary number from O2now my new phone will receive calls dialled on the correct number tho...

Text Messages not receiving on Roaming

Hi, I am travelling to Pakistan and SMS messages are not being received. I need it urgently. I got a message that receiving text messages are free. but I don't know what is the thing blocking them. My sim is already connected to the local network.

Text and RCS issues - damaged sim or faulty phone number?

Hi all, I will try to give you as much info as possible and keep it as simple as possible I have three devices S23 ultra(my device, moved number from EE recently to o2, pay monthly) S23(wife's phone, she moved number from ee to o2, pay monthly ) Ipho...

Resolved! Signal

I do not get 4g in my lounge or kitchen but if i go upstrairs i do .llive on a hill with a school at the back off the house (which is higher) and the mast is the other side of the school . Ur maps say i should get good reception which i have never ha...

Esim problem

Got my sim pack and followed the instructions. Went onto the my account page and was sent a code to phone to verify who I was. Went to put new sim serial number in and this failed. Was advised to call O2. Whilst doing this I was cut off as my mobile ...

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