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Problem receiving Santander and other verification texts after porting

Hi, I've just ported my number from EE and unable to access any if my bank accounts as I can't receive OTP messages from Santander, PayPal etc. I see this has been a problem for other customers. It's very frustrating and would be grateful for any hel...

Number not ported after 15 days

I’ve been waiting 15 days for my Virgin number to port to O2 and have spoken or chatted to O2 support almost every day. Still no solution in sight. Anyone else having this problem and can anyone offer a solution?

Apple Watch code 14

I’m hoping someone could please help. I forgot the password to my Apple Watch so I factory reseted the watch.Paired the Watch up to my phone again but when I try to set up the mobile service I get this…Oops, something went wrong. Try again and if the...

My data doesn't seem to work anywhere. I can't use it.

I was recently in Spain andcould not use my data. Sonce I have returned I csnt use it anywhere. I felt on Wi-Fi at home. Very frustrating. Who can help?

Resolved! Call forwarding problems

I've been with O2 for 10+ years and use my mobile for my business calls. For years I've used a call answering service that my mobile diverts to if unanswered. Several months ago the time it was taking to divert started to become inconsistent so I tur...

My o2 app unavailable

Have been trying to sign in to the app and it keeps saying the app isn’t available for me. Please help.

Resolved! Added a VIrgin migrated number SIm to my o2 - it's gone

I have been a O2 customer with my main number for years. I've gotten another SIM from Virgin media a while ago as a part of a broadband deal and recently I've gotten a text that this SIM is becoming O2 as well. It's registered to my name and the same...

Resolved! In my 02 account

Hi there I keep getting error code 500 when I log in on my 02 app also my o2 account my number at the top is not my number on my 02 account on website any help will be helpful I mite ring customer service as well

Multiple text messages

At first I don't receive text message & then I keep receiving multiple copies of the same text message, over and over and over. It is so annoying, even so when you have to request a code to enter your bank etc. I have contacted O2 who keep saying the...

App not working on O2 network

I have a Mercedes EQA electric car and use the Mercedes Me app to connect the car to my iPhone 13 Pro Max with IOS 16.4. On WiFi the app works. Once on the O2 4G or 5G network the app now does not allow connection to the car. This problem has been on...

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