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Resolved! Cannot make or receive calls or texts

I have moved my sim from one iPhone to another and now it will not make or receive texts or calls. I have then tried it back in my original iphone and this is still the same issue. Cannot login in to O2 customer services etc and it sends you a text t...

Combining multiple accounts

I appear to have 4 usernames: 3 on O2 accounts and one on Virgin Media. Two O2 accounts are not functional.So currently I have an email on O2 and a different email on Virgin Media. When I try to change the username on O2 to that on Virgin Media it sa...

Sim not activated after 3 days

Hi, I have replace a Sim an keep my old phone number, but the new sim still not activated and its been 3 days already. My sim have a contract so I can not cancel it, it usually not took that long to activated a sim. I have also call customer service ...

Resolved! No network available in my mobile

My o2

My o2 keeps advising not available to me yet

No signal

I have no network signal on my phone

Resolved! SIM won't work abroad

Hi I am currently in Australia and cannot connect my O2 SIM to Optus AU network. I have tried to reboot, toggle flight mode, reset network settings, data and roaming is on etc etc. I have the travel inclusive zone bolt on which covers Australia. When...

Unable to order Black Friday contract - Site issues

Hi there. So I was attempting to upgrade by going to a new contract. Specifically I was wanting to do this one Samsung Galaxy S24 5G (256GB) (Marble Grey)48 month contract125GB Data£10.00 upfront£29.16 monthly (13.16 + 16.00 airtime) To be clear, thi...

Sim disconnected before new eSIM phone arrives

My sim appears to have been disconnected. I’m waiting for a new phone with eSIM which hasn’t arrived yet. I need a phone signal

Convert to eSIM now phone showing as BLOCKED on O2

Hi, This evening about 8pm I decided to convert to an esim via my iPhone 16 Pro Max from O2. I also have a iPhone 15 pro Max with with the same O2 account. Now one plastic sim seems to have changed number with the other sim and the phone I was conver...

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