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I'm having an issue activating esim on my iPhone 12 mini

I switched from 3 network to O2, initially I received physical sim and raised request for esim. When I'm trying to scan the code it says "unable to activate esim, contact O2 for assistance". I had a call with O2 support team using my physical sim and...

Number transfer

I have recently received my phone, and am transferring from EE to O2. I received a message saying that once my number is transferred, my old EE contract will cancel automatically. However, i can still see that i have signal for both EE and O2? How ca...

Jack30 by • Level 1: Joiner
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Resolved! App

Why is my O2 app Still not working  

Apple Watch 8 won’t connect to Cellular

Please please help I’m fed up of calling 202 or waiting for someone to call me back! my watch won’t connect to cellular! I have updates both watch and iPhone. Waited longer than 24 hours but it says call 202 if it hasn’t connected which I have done b...

Code 14

Recently unpaired my Apple watch 7 from my mobile plan, went to pair it back again and a page came up saying something went wrong quote “reference code 14”. I did speak to agent and they have sent an esim out!? Any help please?

Willo904 by • Level 1: Joiner
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Resolved! Problem enabling wifi calling

Hi, I am trying to enable wifi calling on my phone. When I go into settings on my iPhone it says that wifi calling is turned off. When I try to turn it on it tells me to contact O2. When I go on my O2 account it says that I have wifi calling turned o...

Resolved! Porting from O2 to EE

On Wednesday myself and my wife started a new contract with EE, PAC codes given from O2 so that porting could be completed within 24 hours.Thursday - Numbers appeared to have been ported, however there was no ability to be able to make/receive calls,...

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