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Not receiving text messages from one person

I have an O2 UK Sim but I am in France. I need an authorisation code from an organisation in Czech Republic. I have spoken to the organisation and they have confirmed the messages have been sent to me. They have even called and spoke to me on the num...

Your O2 redemption was successful

Hi there, As my airtime reward request, received on 2nd June says : Your redemption was successful - This will reflect on your next generated O2 phone bill. However, my next bill for the current month has been issued with the same rate/tariff and che...

Resolved! Sim Card

My sim card keeps disconnecting. I've only had it a few days.

Resolved! Virgin sim moved to O2 roaming problem

Since O2 took over my virgin sim I cannot access wifi from mobile data. My primary APN still shows goto.virginmobile.ukAny suggestions?

no network coverage

just fitted a new sim of you but have no network do i need an activation code

SIM card not working

I’ve had my phone stolen on Friday. I got a replacement sim in store the next day and inserted into new phone. Was told it would work in the next 24-48 hours. On insertion, there was four bar signal straight away but no data and unable tomake outward...

Resolved! More data

App says i have to wait 48 hours to get access . Ive been with 02 months . Im not new customer

I can't access my account..

Got moved from Virgin Media to o2 yesterday and I can't access my account

not connected to network

Migrated from VirginCan't make/receive callsCan't send/receive texts

Resolved! change email address

I've recently moved from virgin to o2. my username is an email address I no longer have access to. how do I change my email address to one I use now? thanks

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