keeping my old number

LuzC · ‎05-07-2023

Its been 8 days since I fill out the keep my number form and sent my PAc. Did it again on Friday. Phoned o2 countless times no one answers. Phoned at 8am this morning. Gave operator my old number. then silence for next 7 minutes so hung up. tried several times throughout the day- no one answers. Tried the virtual assistant - told me to phone o2. I can't book transport or get my repeat prescription because of 2 step authentication. I have had the same mobile number for over 20 years and through several network changes. I've never had this problem before. Can anyone help me?

jonsie · ‎05-07-2023

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎05-07-2023

@LuzC

I'll ask @O2Emma to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Emma · ‎05-07-2023

Hi @MI5 I will pick this up thanks .

Hi @LuzC I will send you a private message to look into it for you.

LuzC · ‎07-07-2023

Thank you so much Emma, I now have my old number back😊

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