Get tech support for your O2 issues

Resolved! Stopping automatically being given and charged for the overseas package at £5 a day

I travelled outside of the EU. I bought an eSim and enabled it so that I would not run out of data and end up with an enormous bill. My bill has arrived and I have been charged £5 a day for the overseas bolt on. Never asked, never agreed and unhappy....

Network problems

I keep loosing access to internet it freezing or won't connect even though bars show full signal had all the advise given & works for a while & goes back to off again had sim replaced & some thing sick of this IPhone 12 pro max the only Iphone I have...

Resolved! My 02

My 02 app wont let me on . Say oops something went wrong . Been saying that for two weeks now . Cant check my bill because the app is useless

Resolved! Visual voicemail

Keep getting texts saying I've set up visual voicemail when I don't want it. Tried turning off the normal voicemail multiple times but that didn't work. Seems like a system glitch. I'm on a Google Pixel 6 Pro. Any help would be appreciated.

RCS Issue - Can't send photos from newly ported number - Live chat no help whatsoever!

I ported my number over to O2 from Three last week & I have activated my number for use with RCS on google messages, all chat features work except being able to send photos. I cant send photos at all without 'Not sent, tap for options' coming up, I'v...

Resolved! Voicemail access

Until the changeover to 02 I had simple access to voicemail on my Samsung device. Now I am asked to enter my mobile number and when I do, I am told the number has not been recognised and I am not given access to messages waiting for me. What can I do...

My 02 app

Hi every one still haveing problems with my o2 app it was working till I got community rewards credit put on my account and it reset all my data mins and text to 0 spoken to 02 and they told me that it shouldn’t of done that has any one else had this...

Resolved! Not receiving OTP from bank

Hi, I need help urgently as I'm so frustrated now I switched to o2 network yesterday and successfully got my number ported. I switched because I was not receiving OTP from my bank on the Lebara network. Unfortunately, in facing the same issues even w...

Resolved! Correct my name

Hi the name is shown as Deerek Ferrier, it should be Derek Ferrier. Please amend.

Resolved! Poor photo quality with Samsung A52s

Hi,I am continually experiencing poor photo quality with my A52s. It's whenever I take a photo of a striped, spotted, zig zag object. The photo always turns out distorted or blurry/wavy. I visited my local O2 store today, they told me to message you ...

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