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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6641 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1364 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2975 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2634 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1982 Views
  • 6 replies
  • 0 kudos

i ordered an ipad

i ordered an ipad mini got an email confirmation it was out of stock but i can’t see it on my o2,

kristeen by Level 1: Joiner
  • 210 Views
  • 3 replies
  • 0 kudos

Apple Watch

I want to buy an Apple Watch through my number but gift it on arrival , will purchasing it with my number effect this ?

transfer contact details

How do I transfer details of my contacts onto a new Galaxy A21s from my old Galaxy mini 4?

BillM by Level 1: Joiner
  • 163 Views
  • 2 replies
  • 0 kudos

Change of ownership

I’ve been trying to change the ownership of accounts as my previous contract was in my dads name so I set up a sim only contract in my name and transferred the old mobile number into the new contract but now my phone number has been completely cut of...

Pk2065 by Level 1: Joiner
  • 161 Views
  • 2 replies
  • 0 kudos