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Forum Posts

Resolved! new sim and number migration

Hi, I've moved to O2, have sent off the PAC to keep my existing number. When do I swap the phone sim for the new O2 one? Now or when I am told the number has been migrated over.Thanks

Why2 by Level 1: Joiner
  • 770 Views
  • 2 replies
  • 0 kudos

Logging into o2 app

I’ve been trying to login into the o2 app on my phone but it always says oops, something went wrong. I can login online though but not through the app

Elikem by Level 1: Joiner
  • 510 Views
  • 1 replies
  • 0 kudos

Resolved! lost 4G Signal

hello i recently upgraded my phone and sim, and since 9th July i have had no 4G Signal.reset network lasts for around an hour, most it lasted for is 6 hours at home.sim swap didn't do anything . have tried another device still no good.

jimb by Level 1: Joiner
  • 551 Views
  • 1 replies
  • 0 kudos

Not receiving text messages while on roaming (India)

I recently came to India for vacation. Until yesterday I was getting the texts, but now I'm not receiving any texts. This is very important, as i need to receive some critical texts. Kindly help resolve. TIA

Virgin to o2 network failure?

Hi all, I'm after a bit of help.I've had three phones and contracts transferred from Virgin to o2 and I received a sim in the post for the iphone. The two androids moved across automatically but weeks later my phone has now lost the ability to use mo...

Tilnoom by Level 1: Joiner
  • 503 Views
  • 1 replies
  • 0 kudos

Resolved! Data

Hi, how can I share some of my data with family?Thanks

Bucks22 by Level 1: Joiner
  • 414 Views
  • 1 replies
  • 0 kudos

Resolved! Number port stuck

@O2Emmaplease can you help? I'm porting from Plusnet to O2. My Plusnet SIM stopped working yesterday but my old number still hasn't been transferred. It seems to be stuck.

SudandD by Level 1: Joiner
  • 652 Views
  • 2 replies
  • 0 kudos

Resolved! Using my phone abroad

How do I use my data abroad? My wife and daughters phones work fine, mine will not go online at all!

Resolved! Wi-Fi calling on iPhone 7

Hi, I am trying to set up wi-fi calls on my iphone 7. Despite turning this on in settings etc. , I just keep getting a message to 'refer to the O2 website', but cannot find any further information . Please can you help?

Resolved! My O2 account

I can’t get into my O2 account. Keeps saying something went wrong

Linda60 by Level 1: Joiner
  • 935 Views
  • 3 replies
  • 0 kudos