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Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! purchase receipt

hello,ive just purchased the s21 plus last night over the phone, i was wanting to claim my free gift but the emails i have dont have the receipt. just wondering could you send me an email of the receipt?

Resolved! Calls from my number..but not me!

Hi, I'm not sure if I'm posting this in the right place but wonder if anyone can help. I've suddenly ( in the last 2 days) been getting phone calls and texts from people saying they'd had missed calls from me. At first when it was texts I assumed it ...

Resolved! each touch of a screen brings up a voice description of the action but only action on double-click

Dear all,My wife's NOKIA 1020 has started a new irritating feature, voice description of each touch of the screen (not for the first time either, last fixed in a shop but we did not write down how the 2nd technician fixed it, the first could not). It...

Resolved! Imei number

How do I find my old imei number for my previous phone I’ve sent back to O2 re cycle ?

Resolved! Unblock an old phone

I recently upgraded my phone and have given my old phone to my son to use. I need O2 to unblock the old phone. I have already requested this (providing the IMEI no)and was told 8 days ago that I would hear back in 7 days. Is there an issue with this?...

Resolved! video calling on Sony Xperia L1

I have a Sony Xperia L1 -- there's nothing in the settings on using it for video calling. I now need that application to phone my mum in hospital on her iPhone. It would have to be direct to her i7 phone, and not via a third party apps like Whatsapp ...

Screen Protector not applied properly in the store resulting in a big issue!

Hi all, In fact I'm not expecting any financial return based on this question, but as a costumer I feel that I need to share the same even if at the end that gets used only to improve the client services...I bought an expensive mobile phone (Galaxy S...

not receiving texts from a few people but am receiving from others.. all calls are fine

For some reason i can receive texts from some people but not others. my boyfriend is sat next to me and he is receiving my messages but i am not receiving his back. ive turned my phone off and on, have been through the settings eith a fine tooth comb...

Resolved! Changing phone%20number

How do I change my phone number whilst keeping my same contract?

Resolved! Sim

My phone and sim were destroyed. My new phone came with blank pin. Can't get into bt app. Can't register new sim cos texts going to destroyed one. O2 customer service is auto and not putting me through to anyone

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