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Forum Posts

Resolved! Rolling plan not working

Hi I’ve switched to a rolling plan on the 8th of June it was working for about 2 hours then went off I don’t have. Any data, callls or texts

Adam27 by Level 1: Joiner
  • 525 Views
  • 1 replies
  • 0 kudos

Resolved! My account

Hello, while I was on holiday I had my iPhone stolen, I have blocked my number and am waiting for a new SIM card. Please can you advice how long this will take. It was reported on Tuesday 6th June. kind Regards, Emily

Emily298 by Level 1: Joiner
  • 299 Views
  • 1 replies
  • 0 kudos

Resolved! Virgin move to O2 - sim in TPLINK router

Hello, I have just been moved to o2 from virgin. I used my sim in my router and when I have put the new one from o2 in today and I have no signal. I tried to login to online to speak to agent but to do this I need to get a text message to phone from ...

Minkeymag by Level 1: Joiner
  • 1385 Views
  • 7 replies
  • 0 kudos

Not receiving text messages from one person

I have an O2 UK Sim but I am in France. I need an authorisation code from an organisation in Czech Republic. I have spoken to the organisation and they have confirmed the messages have been sent to me. They have even called and spoke to me on the num...

Apples32 by Level 1: Joiner
  • 554 Views
  • 2 replies
  • 0 kudos

Your O2 redemption was successful

Hi there, As my airtime reward request, received on 2nd June says : Your redemption was successful - This will reflect on your next generated O2 phone bill. However, my next bill for the current month has been issued with the same rate/tariff and che...

MariamV by Level 1: Joiner
  • 530 Views
  • 2 replies
  • 0 kudos

Resolved! Sim Card

My sim card keeps disconnecting.  I've only had it a few days.

JSW23 by Level 1: Joiner
  • 379 Views
  • 1 replies
  • 0 kudos

Resolved! Virgin sim moved to O2 roaming problem

Since O2 took over my virgin sim I cannot access wifi from mobile data. My primary APN still shows goto.virginmobile.ukAny suggestions?

BertBert1 by Level 1: Joiner
  • 1484 Views
  • 1 replies
  • 0 kudos

no network coverage

just fitted a new sim of you but have no network do i need an activation code

tonyr73 by Level 1: Joiner
  • 557 Views
  • 3 replies
  • 0 kudos