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Another partial porting problem

I received two PAC codes to port both my wife and my numbers across to Tesco mobile. This was due to complete on 4th July, but only seems to have partly happened as we can both make calls and send texts but cannot receive either. I keep being told th...

Resolved! Name on bank account

I have just been transferred over to o2 from virgin. I received an email regarding my direct debit and my name is wrong. How can I change this?

Resolved! Use of phone in Egypt

Hii am an O2 customer We are going to Egypt on holiday shortly. Will I be able to make texts and or telephone calls to family in England without charge whilst we are there?Also what is the situation with data roaming?

Resolved! Changing direct Debit

Can I just setup a new DD and cancel my old one as I've changed banks?

Resolved! Travel to US

Hi, going to US in a few weeks and i ws just checking out costs using my O2 there. I am on Volt monthly contract. So i have the option of using O2 travel as a bolt on which comes up as Free, is this really free or do i still pay the £6 a day? Does th...

Age verification

I am trying to verify my age and have been told to do this online from the my o2 page and selecting more however I can’t find a more tab at the top of my screen

Resolved! Moved from virgin

How do I access my account to see allowances

Resolved! Upgrade

Hi, last night I made a payment for early upgrade and then chose to go to sim only. The payment came out of my bank and I received the documents but my 02 account does not show any record of this and still says I can upgrade. Please could you advise ...

Resolved! Volt benefits

As a customer of O2 and Virgin Media I am entitled to Volt benefits. How do I get them?

Resolved! micro sim card

Hello, I need a micro sim card as I now have an apple Phone and my old SIM card is too big to fit it, how do I go about getting a micro sim and swapping from my old mini sim to a micro sim?

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