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Resolved! Wifi calling and 4G

Hi I’m trying to turn on wifi calling and the 4G setting on my phone but I’m getting a ‘call the customer service line’ warning on my screen?

Resolved! New sim card - confirm i am not swapping sim cards

I recently ordered a new sim card, i just want to confirm i am not swapping my sim card on my current google pixel phone

Resolved! 02

Does 02 customer service need to ask for your 3 card number on the back

Poor network every time I enter the area of Ralston, Paisley PA1 3HA

I lose signal every time I enter the area where I live and can’t make or receive calls from several streets away from my house and the surrounding area. I lose signal mid conversation it’s such a poor service and there’s no trees or high buildings ne...

Resolved! Visual Voicemail

Constantly bombarded with this message, probably 20 times a day Sorry, your number doesn't support Visual Voicemail, so we can't set it up yet. Please contact your service provider for help.

Voicemail access

I'm travelling abroad in Canada and can't access voicemail. The automated message is not helpful. The 901 number doesn't work.

Mercedes Me app not working on O2 network

I have a Mercedes EQA electric car and use the Mercedes Me app to connect the car to my iPhone 13 Pro Max with IOS 16.4. On WiFi the app works. Once on the O2 4G or 5G network the app now does not allow connection to the car. This problem has been on...

Resolved! Age restriction after swap

How do I get the age restriction lifted off my phone as I’ve been swapped to o2 from virgin and I’m 35years old

Resolved! Change name on account

How do I change my account name

Resolved! Can't text

I had my phone stolen on Monday and had a replacement sim from your Shrewsbury store I rang your customer service line to get them to swap the number to the new sim ever since then I have been unable to send texts. I rang earlier today only to have t...

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