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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5921 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1033 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2253 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2146 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1594 Views
  • 6 replies
  • 0 kudos

Huawei Matepad T8

What does the Matepad offer anymore facilities than a Huawei Smart phone

Hilary by Level 1: Joiner
  • 252 Views
  • 3 replies
  • 0 kudos

Resolved! imessage

My iMessage will only work with email address it won’t work with my mobile number

AR2005 by Level 1: Joiner
  • 286 Views
  • 3 replies
  • 0 kudos

No service to my number

For the last week now I have had no service to my number and I can't even log into my online account - when you try to help and do a security check the number that you say you have texted in not my number - is a completely different number - i can't ...

Matt251 by Level 1: Joiner
  • 186 Views
  • 3 replies
  • 0 kudos

Resolved! Text messages

Text messages not sending

Ksl by Level 1: Joiner
  • 139 Views
  • 2 replies
  • 0 kudos

Resolved! o2's usage of my personal data in store

Hi,I have been wondering about the access to my personal data that o2 employees might possibly have in store. This may sound strange but I had a dream that someone went into an o2 store and pretended to be me and gave my number to the employee to get...

o2 Customer with New Phone not from o2

Hi. I have been awarded a new iphone 11 pro max which is sim free. I am on pay as you go with o2 and want to keep on this tarriff with the same number etc how do I do this, do I just need to transfer the sim to the new phone? I have always upgraded p...

Crisi27 by Level 1: Joiner
  • 189 Views
  • 3 replies
  • 0 kudos

Live Chat

I can't find the live chat function anywhere on the site?

DW2 by Level 1: Joiner
  • 979 Views
  • 2 replies
  • 0 kudos

finding full call history

I would like to see my full call history going back to the start of 2020, how can I access this data that I think O2 stores? Thanks

Couchy by Level 1: Joiner
  • 543 Views
  • 1 replies
  • 0 kudos

Receiving or making calls over internet from India

Hi,I am having One plus 3t / Samsung Note 10+ 5G phoneI am travelling to India for 3 months I would like to receive the calls on my UK number over the internet but not on the roaming O2 networkPlease let me know if it's possible through enabling the ...

Nick99 by Level 1: Joiner
  • 280 Views
  • 1 replies
  • 0 kudos

New Sim

I've upgraded to a new pay monthly tariff on 02 and want to know how to keep the same number when my son is delivered?Thanks

Tom12 by Level 1: Joiner
  • 224 Views
  • 2 replies
  • 0 kudos