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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2875 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5032 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15746 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8039 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7424 Views
  • 6 replies
  • 0 kudos

Resolved! Post code not recognised

I am trying to switch to o2 - through an offer from a third party - once in the o2 website something weird happens if I put my post code the website find the building address but if I try to add the flat number then the website says “cannot find the ...

Marga84 by Level 1: Joiner
  • 285 Views
  • 1 replies
  • 0 kudos

Resolved! How to delay voicemail kicking in

I like my voicemail but how can I extend the number of rings when somebody calls me before my voicemail kicks in? I'm sure that it was a good while before my voicemail replied to an incoming call, but now it seems to be after 6 or 7 rings. I just wan...

Kimbo4 by Level 1: Joiner
  • 1442 Views
  • 3 replies
  • 0 kudos

Resolved! Surface Pro X

Does the Surface Pro X tablet that O2 offer come with 8GB RAM or 16GB RAM? No one on the O2 helpline seems to know. Thank you.

Resolved! Port number

Yesterday I joined o2 via Virgin and I provided my PAC code from the 3 network. My account seems to be set up online and my first bill is even showing My new o2 sim arrived today and I have received a text from o2 telling me it was on its way and to ...

Resolved! Adult entertainment

Hi,hope you are doing great I am unable to watch any adults content with my cellular network and I believe I showed proof that I am over 18 when I subscribed to O2 services can you have a look into this for me? Best wishes

Steve78 by Level 1: Joiner
  • 362 Views
  • 1 replies
  • 0 kudos

Resolved! RENEWAL

HI I Just renewed my contract online. I have a new handset on the way and a new airtime plan to what I am currently on. When my new device comes and the new sim activates will it just swap me over auto, or do I need to come online/call and cancel my ...

Resolved! Poor signal in Elderdlie

I have continuous issues with poor signal here in Elderslie. Using phone at home is frustrating because I can hear people clearly but they can’t hear me. Probably more frustrating than not having a signal at all. Checking network status online switch...

Pud901 by Level 1: Joiner
  • 660 Views
  • 3 replies
  • 0 kudos

Resolved! 5g not showinh

I have just done an upgrade to a new sim only deal, having had problems with connection speed was issued a new sim, now before the change I could get 5g on the phone in my home, now its only 4g is there something missing from the setup process+

KevinH99 by Level 1: Joiner
  • 247 Views
  • 1 replies
  • 0 kudos

Resolved! Scam

Hi, I have sopeone on the phone claiming to be offering me 40% discount. His employee ID is 2040 and his name is Simon. Does this make any sense ?

Carl99 by Level 1: Joiner
  • 346 Views
  • 2 replies
  • 0 kudos