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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6577 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1327 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2891 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2576 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1936 Views
  • 6 replies
  • 0 kudos

Resolved! Why am I not receiving texts about my bill from o2?

Hi I recently upgraded my monthly contract to a sim-only contract last month. I have been using my old sim that I have had. I have not received a text from O2 about my bill information. Why is that? Do I need to swap my sims over? Please help.

Resolved! Sim problem

I've just upgraded from phone to tablet but now can't call or take calls after activating sim. Does the new sim go in my old phone or tablet.? Tim

Resolved! Samsung galaxy a40 sim error

Hi, samsung a40 keeps losing signal and saying sim card not inserted when it is. Have checked it, all looks fine, any ideas?

Lou5 by Level 1: Joiner
  • 265 Views
  • 3 replies
  • 0 kudos

Network support

I have a no network signal in my area and all areas when I travel. Here is the postcode mk40 4ps I have reported a network issue on Friday 18th December 2020 and received a sms on Sunday 20th December 2020 advising me that there is no issue found Its...

NBIBI by Level 1: Joiner
  • 805 Views
  • 29 replies
  • 0 kudos

Resolved! Early termination text while travelling

I have just received an O2 message saying I’m about to be terminated early from my contract while I’m travelling in Australia. I have O2 travel on my contact and the terms of fair usage said I had at least a couple of months ver seas.

Network support

E11 1LR10/01/21 received SMS advising no issues were found.Poor data in the area still.

Resolved! Broken iphone 7

My daughter's iphone 7 will not switch on. It just shows a complete blank black screen. We have tried pressing the down volume switch and the on/off switch at the same time, but no luck. She really needs this phone for remote learning at school. Plea...

NickyL by Level 1: Joiner
  • 235 Views
  • 3 replies
  • 0 kudos

Resolved! Moving to O2 - old number problem

I have recently joined O2 with my new iPhone 12 Pro Max on a monthly contract and have used a PAC code to bring my old number from EE over to O2. This PAC code request I called and spoke to an agent and she explained that it would activate on my new ...

SCarlo12 by Level 1: Joiner
  • 292 Views
  • 3 replies
  • 0 kudos