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Resolved! Deleted initial password on move from Virgin but need it to set up new password

I didn't realise I would require the changeover password to enable my password to be personalised.Currently I am in the O2 app but cannot change my password or log in again if I iog out.Please will you send me a new temporary password or supply an al...

Resolved! iMessage/Facetime Activation Error

I received my new iPhone on Saturday 10th December and had to wait until Tuesday 13th for my number from EE to be ported to 02. This was completed at approx. 9:30am on Tuesday 13th. Since then, I have not been able to activate iMessage or Facetime. I...

Audio dropping whilst on calls

Hi over the last few months my phone is dropping audio on phone call. It happens very frequently and already today it has done it 3 times. On Monday I took my phone to Apple shop Genius Bar and they checked everything to make sure there is nothing wr...

Resolved! Account messed up

Hi, I recently moved over from virgin media to 02. My phone number seems to have been associated too 2 of my email addresses though and now I can't log in with one email and the other I can log in to, but it doesn't show any of my account information...

Resolved! Apple Watch Ultra - Error code 14

I'm having an issue with my AWU - I have the dreaded 'error code 14' message. I've called 202 who are absolutely useless in this regard - they've escalated it twice but I'm yet to get a call back. I've exhausted every other option to try and get it t...

Resolved! new sim and number migration

Hi, I've moved to O2, have sent off the PAC to keep my existing number. When do I swap the phone sim for the new O2 one? Now or when I am told the number has been migrated over.Thanks

Logging into o2 app

I’ve been trying to login into the o2 app on my phone but it always says oops, something went wrong. I can login online though but not through the app

Resolved! lost 4G Signal

hello i recently upgraded my phone and sim, and since 9th July i have had no 4G Signal.reset network lasts for around an hour, most it lasted for is 6 hours at home.sim swap didn't do anything . have tried another device still no good.

Not receiving text messages while on roaming (India)

I recently came to India for vacation. Until yesterday I was getting the texts, but now I'm not receiving any texts. This is very important, as i need to receive some critical texts. Kindly help resolve. TIA

Virgin to o2 network failure?

Hi all, I'm after a bit of help.I've had three phones and contracts transferred from Virgin to o2 and I received a sim in the post for the iphone. The two androids moved across automatically but weeks later my phone has now lost the ability to use mo...

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