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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2975 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5065 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15889 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8085 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7467 Views
  • 6 replies
  • 0 kudos

Resolved! Some text messages not received

For couple of days I have not received text messages for 2-Factor Authentication sent from two different banks (I have made no changes to anything at all for years). But I am still receiving (at least some) text messages from private individuals. Wha...

Resolved! Stop text from 02

I'm getting free texts from 02 about missed calls. I want to stop the texts as I've noticed the numbers I've blocked are showing as missed call.Please can the text be stopped.

Margern by Level 1: Joiner
  • 1143 Views
  • 2 replies
  • 0 kudos

Resolved! Signal in Lichfield is just appalling!

Why is the O2 signal in Lichfield so appalling! I barely get 4G anywhere in the city, and in Darwin Park I cant even get phone signal. What a complete waste of money! Surely someone must be aware of this and working on it. Please advise.

Alan14 by Level 1: Joiner
  • 900 Views
  • 2 replies
  • 0 kudos

Can’t make or receive calls

Long story. Apologies in advance had a contract with o2 for over 15 years. Added an Apple Watch on same number a few years ago. No issues. Then a year ago I looked into an upgrade. I was happy with my phone so decided a new iPad would be kinda nice. ...

Bigbear1 by Level 1: Joiner
  • 770 Views
  • 5 replies
  • 0 kudos

Weird texting

I had a miss call from my wife so I texted her what’s up and a random person replied?? It was under my wife’s profile card so it can’t be a mistake!! What’s going on and please no stupid replies, it’s kind of weird and seriously worrying

faborson by Level 2: Apprentice
  • 354 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch mobile data settings

Changed my watch 2 weeks ago and can’t get mobile data set up . Keeps getting error 14

aki by Level 1: Joiner
  • 309 Views
  • 1 replies
  • 0 kudos

Resolved! First time o2 user. What completely useless customer support.

I already feel like leaving o2 and I've not even received my SIM yet! My phone needs a second SIM [eSim], o2 support eSim, thought great they'll do. Haven't received my sim yet, but looking on the help pages under how to request a eSim. In store or c...

Shep47 by Level 1: Joiner
  • 1128 Views
  • 2 replies
  • 3 kudos

Resolved! Not able to Send Texts on New Samsung A 13 Phone

Just got a new Samsung A13 which is an upgrade from a very old Huawei phone so having to get use to new phone. First problem was sim from old phone was too big so phoned O2 and they sent me a nano sim put that into new Samsung and managed to get the ...

Calls on Galaxy Watch 5 Pro LTE

I have a Galaxy Watch 5 Pro LTE. I went to an O2 shop and added a line for it. After several failed calls to 202, a visit an O2 shop, various attempts, and internet searches I managed to get calls on the watch when the watch is not connected to the p...

Loblyk by Level 2: Apprentice
  • 1922 Views
  • 7 replies
  • 0 kudos

Resolved! My O2 esim not working

Hello i just purchased a new iphone 14 pro from O2 on contract , i previously had an esim from O2 on my 11 proso when i purchased my new phone i also took an esim card for the same number from the O2 store as i had lost the previous one now i have ad...

MK63 by Level 1: Joiner
  • 854 Views
  • 1 replies
  • 0 kudos