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Forum Posts

Santander OTP not being received

Hello, it's me again, I switched from Sky, to O2 on 09/05/23 and I have been trying to register a new iPhone 13 on the Santander app. The problem is the Santander One Time Passcodes are NOT being received. I can send and receive all other texts fine....

ross_mini5 by Level 2: Apprentice
  • 2702 Views
  • 6 replies
  • 0 kudos

otac error when upgrading

hello, I am getting an OTAC error when i click on the customer services link for an upgrade offer on email account [Removed] and number [Removed].

Migration PROBLEMS from Virgin to O2

Hi all, I was migrated from Virgin mobile (rolling monthly) to O2 on 13th July 2023.Phone and Text starting working within 24 hours but I had no Internet /Data. After contacting O2 Customer Support, I was sent an O2 SIM to rectify problem but the pro...

sudo by Level 1: Joiner
  • 4324 Views
  • 6 replies
  • 0 kudos

How to get a PUK code

Hi - I need a PUK code in order to unlock my SIM. I've tried following these instructions: "Or sign in to My O2, go to My device, then Device details."Once signed in, neither of those sections appear to exist. Entering my number on this page: https:/...

morgunte by Level 1: Joiner
  • 13558 Views
  • 2 replies
  • 0 kudos

Resolved! unlocking old phone

how do i get my old phone unlocked to give to my grandaughter as she has a pay and go sim card?

fedup61 by Level 1: Joiner
  • 1409 Views
  • 2 replies
  • 0 kudos

No network

There has been no network in the area where I live for over 2 weeks, it went down on the 4 August. Individuals having the same problem in the local area whatsapp group have all reported it and there's been no resolution of the issue. This has been ex...

RHoff by Level 1: Joiner
  • 551 Views
  • 2 replies
  • 0 kudos

Resolved! cannot get security code

My phone doesnt work I want to logon to my account because o2 send me a text to my broken phone!

David_AC by Level 1: Joiner
  • 678 Views
  • 1 replies
  • 0 kudos

Resolved! email address

the email address you've got is wrong i cannot access i need to change how can i

robums by Level 1: Joiner
  • 552 Views
  • 1 replies
  • 0 kudos