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No text messages and selected incoming calls

Hi, My number was ported to a Vodafone SIM fraudulently recently. I have it back, but cannot receive Text messages and only receive selective calls (i can find no pattern). O2 customer care are not very useful. Had new SIM card, done a network reset ...

Resolved! Apple Watch eSim Reset

Can any techs from O2 on here help with an eSim reset? customer service on the phone couldn't help and quoted a 24 hour timescale for a callback

SIM not provisioned

Hi, I'm looking for help regarding the following, A month ago (or so) my son lost his phone and we requested a new sim card from Virgin (prior to the 02 transfer) It was working fine until a few days ago when he started using his new phone. Now it sa...

Resolved! sim card

hi can u check if i am still on o2 x

You've now hit your 50MB/£51.50 limit. Roaming in USA

HiI’m in USA. I paid for USA O2 travel add-on before leaving. As soon as I landed I got a message saying: You've now hit your 50MB/£51.50 limit. If you want to use more you'll need to increase your monthly spending limit to £120 (200MB) by texting DA...

Resolved! Deleted initial password on move from Virgin but need it to set up new password

I didn't realise I would require the changeover password to enable my password to be personalised.Currently I am in the O2 app but cannot change my password or log in again if I iog out.Please will you send me a new temporary password or supply an al...

Resolved! iMessage/Facetime Activation Error

I received my new iPhone on Saturday 10th December and had to wait until Tuesday 13th for my number from EE to be ported to 02. This was completed at approx. 9:30am on Tuesday 13th. Since then, I have not been able to activate iMessage or Facetime. I...

Audio dropping whilst on calls

Hi over the last few months my phone is dropping audio on phone call. It happens very frequently and already today it has done it 3 times. On Monday I took my phone to Apple shop Genius Bar and they checked everything to make sure there is nothing wr...

Resolved! Account messed up

Hi, I recently moved over from virgin media to 02. My phone number seems to have been associated too 2 of my email addresses though and now I can't log in with one email and the other I can log in to, but it doesn't show any of my account information...

Resolved! Apple Watch Ultra - Error code 14

I'm having an issue with my AWU - I have the dreaded 'error code 14' message. I've called 202 who are absolutely useless in this regard - they've escalated it twice but I'm yet to get a call back. I've exhausted every other option to try and get it t...

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