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Number not ported

Hello, my number was supposed to have been ported to O2 over a week ago. I have called help number numerous times and no one seems to know what to do. All they say is it's been escalated and wait 24 hours. How long is there 24 hours, I've been waitin...

Resolved! wheres the live chat

I can not find the live chat anywhere, can someone help?

Resolved! Can't receive texts since forced move from Virgin to O2

Since being moved from Virgin to O2 I have not been receiving text messages I am on e SIM, I have to swap back to my Virgin e SIM to receive texts, but on that SIM I can't make or receive calls. This is driving me nuts, I cannot believe that you are ...

Poor Signal [Removed]

Hi there, I have recently moved to Acton ([Removed]) where a lot of new builds have raised up which has affected signal reception (I assume). In flat I have WiFi so I can compensate with WiFiCall, however, when I get out of the flat I got no receptio...

Resolved! I have no signal at my work but have signal everywhere else

Hey. I haven't had signal at my work for a week. O2 say they aren't any faults in my area. IV tried restarting my phone, manually selecting a network but there all at 0 bars. Also tried reset network settings. Any help would be amazing thanks

Ongoing mast issues

Hi there how do I find out when network will be back to normal? I’ve signed up for updates but the issue has been going on for well over a month (could be over 2) and I just keep getting texts to say ‘sorry our engineers are working on it’ with no ex...

Sign in

I can’t sign in to My O2 since yesterday.

Resolved! Changing personal details

I can’t seem to change details on my phone as my date of birth is wrong what do I do

Issue with my netgear

I have a netgear on monthly tariff with you. For the past few weeks every time I try to use it, especially for streaming, which is why I looked to such a device in the first place, I keep getting problems. "Not enough band width ... try again" is a r...

Resolved! Multiple Devices on Account

I have two phones with different SIMS on my account. However, I can’t find the second one anywhere. Only twice today when I was clicked on ‘My O2’ did it suddenly show the two phones so I could select the one I wanted, but every other time it only sh...

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