Recently moved to o2 and ever since I moved over to my new sim I have had no signal indoors or outside. I checked the o2 network checker before switching and it said good signal indoors and out in my area however since switching I’ve restarted my pho...
I've recently been moved from Virgin to O2. My username is a redundant email address I no longer have access to. How do I change my email address to my current one?
i have new sim card and want to keep my old number i have a pac code
I recently received an email from O2 after being 'transferred' from Virgin Media, containing a link which was supposed to take me to my new account. When I click on this link instead of going to my account, I receive the following message.I am using ...
I'm based in the UK and have been unable to receive text messages sent to my phone from outside the UK. I was a Virgin customer until the migration last month. Has anyone else experienced this? I phoned 02 - no help - a technician will get in touch a...
I topped up 10 pounds with the intention of getting my 7GB data bundle but instead it’s taking 2 pounds from me everyday to give me 100mb for each day. I never asked for this!! I want my 7GB back
I'm not an O2 customer, but I've had an O2 account fraudulently opened in my name (using an also fraudulently opened bank account). I reported this through the help desk as soon as I saw the hard search on my credit report. So far, the only correspon...
I have the PAYG £10 bundle. The last month's bundle expired yesterday, and the new bundle has not activated, even though I have the required £10 balance. I'm not sure how to fix this. Calling O2 would be the simplest option, but I'm abroad. The Whats...
How long does it take to swap to e sim?
My phone got damaged last night and i just tried to turn it on but it made an alarm sound. Im worried about losing all the storage on my phone and i dont know if i have insurance to get a new handset
