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HAVE YOU SEEN HOW MANY PEOPLE ARE LOOKING FOR AN ANSWER ?

WASTEDTIME
Level 1: Joiner
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Does anyone know what this outage charge allowance change is regarding ?

Lots of people have received it and No response from O2. That's shocking!

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Enlli
Level 69: Guiding Light
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The Community Manager has been told this is a system error which has now been corrected.

Remember this is a Community Forum made up of customers. It is not O2

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

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I-AM
Level 1: Joiner
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Agree.. this looks like a mass hack attack and they do not even provide direct support anymore 🤦‍♀️

Message 2 of 6
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madasaf1sh
Level 78: King of Kings
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It sounds like a system error, where someone has done something in Production using a tool called ServiceNow, instead of test environments...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 6
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WASTEDTIME
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Then why Can't someone come out and tell us that instead of HIDING !!

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Enlli
Level 69: Guiding Light
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Registered:

The Community Manager has been told this is a system error which has now been corrected.

Remember this is a Community Forum made up of customers. It is not O2

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 5 of 6
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Breanna
Former Staff
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For those that received the message regarding the overage allowance charges, O2 have let us know that this is a legitimate message issued as a billing correction. The details can be viewed in My O2 as well.

Others may have gotten a notification about a new order placement--that one is an error and O2 are investigating why it happened. 

Message 6 of 6
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