HAVE YOU SEEN HOW MANY PEOPLE ARE LOOKING FOR AN ANSWER ?

[WASTEDTIME]

Does anyone know what this outage charge allowance change is regarding ?

Lots of people have received it and No response from O2. That's shocking!

[I-AM]

Agree.. this looks like a mass hack attack and they do not even provide direct support anymore 🤦‍♀️

[madasaf1sh]

It sounds like a system error, where someone has done something in Production using a tool called ServiceNow, instead of test environments...

[WASTEDTIME]

Then why Can't someone come out and tell us that instead of HIDING !!

[Enlli · Accepted solution]

The Community Manager has been told this is a system error which has now been corrected.

Remember this is a Community Forum made up of customers. It is not O2

[Breanna]

For those that received the message regarding the overage allowance charges, O2 have let us know that this is a legitimate message issued as a billing correction. The details can be viewed in My O2 as well.

Others may have gotten a notification about a new order placement--that one is an error and O2 are investigating why it happened.