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Forum Posts

Resolved! SimSwap

I got a new sim because my old phone is lost and basically stolen, reported this to o2 a couple of days before I got a phone and asked for a simswap for it, I did it at the shop and my old phone was blocked before I got a new sim and now I can’t make...

brAtz386 by Level 1: Joiner
  • 583 Views
  • 1 replies
  • 0 kudos

Resolved! Faulty blacklist of my pho

My phone has been blacklisted by O2 due to an error and mistake in someone else’s IMEI number which matched with my IMEI number and now phone has been blocked. I have been trying to contact O2 for the past 10 days but no action has been taken. I can’...

Ab-2004 by Level 1: Joiner
  • 446 Views
  • 1 replies
  • 0 kudos

Resolved! Paid my bill but 02 still asks for payment!

Hi I paid my 02 bill on tuesday the 4th July but 02 still saying I haven't paid it!, I paid £61 through my 02 app as my bill was £60.85. I recieved a txt saying its been paid and the money has been paid out from my bank account,so now unsure what to ...

Dizzycat by Level 1: Joiner
  • 631 Views
  • 1 replies
  • 0 kudos

Lack of signal

I have recently been transferred to O2 from virgin, I’m finding I have very little or no signal at all when at home in LS27 I live at the top of a hill with an unrestricted view of 40 miles looking over Leeds, Harrogate, York. I am also getting frien...

Geoff3262 by Level 1: Joiner
  • 371 Views
  • 1 replies
  • 0 kudos

Wifi & data not working

Hi, Ive had this issue for several days now and cannot seem to explain it. My phone (an iPhone 11) can text and call fine. However, I cannot get internet or data. I am with another internet provider and my internet works fine on my other devices (lap...

EH2 by Level 1: Joiner
  • 705 Views
  • 2 replies
  • 0 kudos

Resolved! phone stolemn

my phone has been stolenplease may you bar it 

kathryh by Level 1: Joiner
  • 426 Views
  • 1 replies
  • 0 kudos

Replacement SIM not working

I visited an O2 store yesterday to obtain a replacement sim card.Over 24 hours later the sim is still not working

lawts by Level 1: Joiner
  • 731 Views
  • 2 replies
  • 0 kudos