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Forum Posts

Resolved! No access to data abroad

We are on hols in Marakkesh. My wife’s data works well but mine doesn’t work. We are both on O2.I checked myO2 and I have plenty of data allowance left. how can I unblock access to data?

Resolved! Transferred from Virgin with 2 accounts - I want to merge

We have just been transferred from Virgin. We have 4 mobiles in the family. Due to Virgin's anti-fraud/crime measures (I think), we had to have 2 accounts - one for 2 of the phones and a different account for the other 2. I pay all the bills and woul...

JohnR by Level 1: Joiner
  • 1343 Views
  • 5 replies
  • 0 kudos

Porting old number from pay monthly to payg

I “supposedly” changed my contract from pay monthly to payg on the 16th July, I was told a migration form had been filled in and my old number would be transferred with 24/48 hours. To date (28th July) I still do not have my old number! I have spoken...

Jfw54 by Level 1: Joiner
  • 533 Views
  • 2 replies
  • 0 kudos

Number not ported

Hello, my number was supposed to have been ported to O2 over a week ago. I have called help number numerous times and no one seems to know what to do. All they say is it's been escalated and wait 24 hours. How long is there 24 hours, I've been waitin...

Dee_08 by Level 1: Joiner
  • 621 Views
  • 2 replies
  • 0 kudos

Resolved! wheres the live chat

I can not find the live chat anywhere, can someone help?

stew2 by Level 1: Joiner
  • 1135 Views
  • 6 replies
  • 0 kudos

Resolved! Can't receive texts since forced move from Virgin to O2

Since being moved from Virgin to O2 I have not been receiving text messages I am on e SIM, I have to swap back to my Virgin e SIM to receive texts, but on that SIM I can't make or receive calls. This is driving me nuts, I cannot believe that you are ...

NormansPaw by Level 1: Joiner
  • 3468 Views
  • 12 replies
  • 0 kudos

Poor Signal [Removed]

Hi there, I have recently moved to Acton ([Removed]) where a lot of new builds have raised up which has affected signal reception (I assume). In flat I have WiFi so I can compensate with WiFiCall, however, when I get out of the flat I got no receptio...

Darko by Level 1: Joiner
  • 943 Views
  • 4 replies
  • 1 kudos

Resolved! I have no signal at my work but have signal everywhere else

Hey. I haven't had signal at my work for a week. O2 say they aren't any faults in my area. IV tried restarting my phone, manually selecting a network but there all at 0 bars. Also tried reset network settings. Any help would be amazing thanks

Ross_bez by Level 1: Joiner
  • 955 Views
  • 3 replies
  • 0 kudos