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Been moved from Virgin mobile

Hi, apparently I've been moved from Virgin to O2 but I'm still connected to Virgin. Just received an email saying I've purchased a 5G Only Sim but I don't have any 5G devices. How is this going to help with the transition? Paul Elliott

Resolved! Phone won’t stay connected to 4G / 5G

I have a brand new iPhone 14 , just bought a month ago and I can not stay connected to mobile data! It comes on and then comes off after a minute and then I have to reset? I can only use my phone on Wi-Fi , it’s like having a home phone again! Any ad...

Hwils85 by • Level 1: Joiner
  • 766 Views
  • 1 replies
  • 0 kudos

Resolved! Unknown caller abroad

Hi. Since landing in Tenerife on 9th August every incoming call has shown as unknown caller. I did change my SIM card about 3 weeks ago as I renewed my contract. but everything was working fine until I landed in Spain. I have been in contact with o2 ...

Samc1975 by • Level 1: Joiner
  • 927 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung ear buds

Hi i was upgrade phone yesterday for samsung s23 ultra and there was the offer for buy samsung buds pro 2 for £1 but i don't do this, is any chance to do this now?

Patryk1993 by • Level 1: Joiner
  • 10517 Views
  • 58 replies
  • 0 kudos

SMS failure

HiI’ve recently changed my tariff via Uswitch and I’ve had the number migrated over. It’s all gone over but I can’t send SMS messages and the number listed on my iMessage is the one that came with the sim. Any ideas how to sort the SMS failure and ch...

amyjhill by • Level 1: Joiner
  • 616 Views
  • 2 replies
  • 0 kudos

Resolved! Text messages

I've just been switched from virgin to o2 and since I got my new o2 sim I haven't been able to revice text messages I've swapped sims now I'm on a esim and still having the same problem I've phoned o2 and now there saying it could take 5 days to inve...

Ajfenn by • Level 1: Joiner
  • 454 Views
  • 1 replies
  • 0 kudos

Resolved! Login

I am not able to login my O2 with my password 

Preru23 by • Level 1: Joiner
  • 486 Views
  • 1 replies
  • 0 kudos

Resolved! Old email address

The email address you have given me as the login ID is no longer in use - how do I update to my current email address.

BobBS4 by • Level 1: Joiner
  • 630 Views
  • 1 replies
  • 0 kudos

Resolved! no signal

Why has the mast fault not been fixed yet? It has been four weeks....

cranagh by • Level 1: Joiner
  • 526 Views
  • 2 replies
  • 0 kudos
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