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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2819 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5013 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15668 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8007 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7398 Views
  • 6 replies
  • 0 kudos

Resolved! Paid airtime bill but no 4g service

Hi, as the title says i've paid my airtime bill but i still don't have 4g service on my phone. This has happened before because of late payment but it usually resolves itself, and it hasn't for a couple days.

Ali231 by Level 1: Joiner
  • 700 Views
  • 2 replies
  • 0 kudos

Resolved! USA roaming no signal

I’m in the USA and my roaming isn’t working on my iPhone 12 Pro. I can’t get a signal. I’m in an area where there definitely is signal, but my phone doesn’t want to work. Data roaming is turned on, I have the international bolt on but still no luck. ...

Sam41 by Level 1: Joiner
  • 717 Views
  • 2 replies
  • 0 kudos

Resolved! Transferring sim

I want to buy a Fairphone 4 to replace my Iphone7. Would I be able to use my current O2 sI'm in a Fairphone4?Thanks

SueMac by Level 1: Joiner
  • 322 Views
  • 2 replies
  • 0 kudos

No 4g

Since doing update on Samsung phone I no longer connect to 4g.Can anyone tell me why and how I can re connect please

Andycam by Level 1: Joiner
  • 181 Views
  • 1 replies
  • 0 kudos

Apple Watch airtime error 14 message

So I bought an Apple Watch Series 7 not from o2. Added it to my airtime and so far it is not working, trying to go into mobile data options on the app and I only get error 14 showing, no options to do anything else. Called o2, no help at all. Message...

Chrisx20 by Level 1: Joiner
  • 492 Views
  • 4 replies
  • 0 kudos

Resolved! New phone and 5g settings

In settings , to enable 5g, what’s the difference between standard , and allow more data on 5g

Pickle12 by Level 1: Joiner
  • 572 Views
  • 3 replies
  • 0 kudos

Resolved! Texting issues

I have a pay as you go phone.I was recently in France and Italy.When returning through France I sent texts to our friends in Italy; all the texts from me were received showing foreign numbers, for example, France, Italy, Germany, Dominican Republic a...

BlueLegal by Level 1: Joiner
  • 334 Views
  • 3 replies
  • 0 kudos