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Resolved! lack of network coverage

I have had virtually no reception at home ne23ns & at work for the last 3-4 weeks or so. Can you tell me when the mast in Newcastle will return to being functional. I need my phone for work & am missing important calls Regards Laura

Bet you cant solve this one - iphone not recognizing SIM.. but the SIM is working

So... Asked O2 for an unlatching code as was moving away from them... iphone 12pro was already unlatched, but did it anyway just to be safe. Phone was apparently unlatched, however went through just before the number port Now the new EE sim with my p...

Touchscreen unresponsive

I have a Galaxy A53 5G. The touch screen has completely stopped working and I cannot access my phone. I have a tablet I can send messages but can not receive or make calls. I need to contact customer service to arrange to get it fixed as I have insur...

Resolved! Passcode for SIM

I want to set a SIM passcode for my iPhone 11. (Or maybe that should be 'set a new SIM passcode'.)I've tried the default 1111 code to change it, but that didn't workI have no recollection of changing the default passcode and have no record of a new p...

Resolved! Switching to business

Hi I have a personal account and need to switch it to a business account. I am not able to get an answer from the bot or find info about it. do you know if I can simply swop or need to close account and reopen it ?

Resolved! 4G Left

I have an exam in 2 hours and I wanted to know how much 4G i have left

Resolved! Volt Customer, Roaming in USA not working

I am in Florida and my phone is not roaming. All I get is the the phone is asking to sign-in to Tmobile or whatever network i am using. I can to have a chat is a real person to get this fixed.

Top up

Hello my payment for my roll over was missed and I thought I was paying it by topping up but clearly that was a mistake can you please take the £20 top up I just made and put it for the payment of my monthly roll over plan please

Resolved! Camera quality

My picture quality on my Nokia G10 has become misty. I still have another 2 years on the contract. Can I get this repaired?

Cannot use O2 switch in local branches

Got O2 switch and I've decided to use it.Went to local branch, phone has been checked all pass - good. Next step- phone and plan added to basket - great. Ticking O2 switch in basket and typing IMEI of my phone - we getting wrong phone model. 3 of my ...

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