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Receiving calls

Hi all Bit of a strange one I can receive text messages and make phone calls but cannot receive phone calls from everyone I can get calls from some numbers but not all.. I have checked and they aren't blocked I have reset my settings I have even had ...

K2L by • Level 1: Joiner
  • 1135 Views
  • 3 replies
  • 0 kudos

Unable to make calls to some numbers

Hi,I'm not able to make calls to specific numbers. I know for a fact that my phone is working, because I'm receiving texts and calls from other numbers. I'm also able to call my work phone, so I am able to make outgoing calls. I can't even get throug...

Complaint - Customer Service/Apple Watch

Can anyone provide me with a phone number to speak to someone and make a complaint and actually have that person assist me in resolving the technical issue I have been facing for 2 months?! Bought an Apple watch in June and could not receive or make ...

ESIM swop when abroad

I intend to buy a new iPhone wile in France where I am planning to visit for three months. Will it be possible to do an eSIM swop wile I’m away and activate by new phone? Or do I have to wait until I return to the UK

Phone number

Have tried to change password as forgotten mine. It says it’s sent a figured code to my phone but it’s not sending it to my phone number but to one I’ve never had

Jennyyo by • Level 1: Joiner
  • 484 Views
  • 1 replies
  • 0 kudos

Data sim not working in Italy

Hi, I arrived in Italy yesterday which is the date my 100g data sim was organised and activated to start on but it’s not working . I’ve tried rebooting my phone, I’ve checked the data roaming is on and that the APN details are correct.why is the card...

Carla123 by • Level 1: Joiner
  • 2256 Views
  • 6 replies
  • 0 kudos

Can't access my bills from the web portal

Hi, I'm trying to download my latest bill in pdf format, but I can't get to where I can download my bill.After logging in to https://accounts.o2.co.uk clicking my mobile phone number/contract underneath "Pay monthly" doesn't do anything. I tried in t...

Data and calls not working in Italy

Dear all, I travelled to Italy yesterday and received a message that I have free roaming. However my data doesn’t work, and I cannot make/receive calls. Can anyone help please? thank you

El_pi by • Level 1: Joiner
  • 2063 Views
  • 5 replies
  • 0 kudos

Poor signal

I changed my o2 contract a month ago for myself and two other family members since then I am having very poor signal, can't even make WhatsApp calls.

Thiru by • Level 1: Joiner
  • 691 Views
  • 2 replies
  • 0 kudos

Impossible to add Bolt Ons

Running out of data and it is currently not possible for me to add a Bolt On - not on the App (it just leads to a dead page), nor on the website. Anyone got a suggestion or know what the problem is?

chattan by • Level 1: Joiner
  • 1214 Views
  • 2 replies
  • 0 kudos
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