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Forum Posts

Alcatel linkkey

Having trouble getting this Alcatel linkkey dongle to work it says it's connected but blue light is still solid and two bars on 4g, how long should it take to setup

Colprit by Level 1: Joiner
  • 348 Views
  • 1 replies
  • 0 kudos

Resolved! How can i find out if i have 02 Travel?

Hi, I need to find out if i have 02 travel included in my contract. I think i do but i can’t find any details on my account. I am going to Brazil and need to use my data without massive costs. Thank you, Emily

Emily1313 by Level 1: Joiner
  • 614 Views
  • 1 replies
  • 0 kudos

Resolved! Scam

Hi I've had a message today from my 02 giving a 1 time password and a fraud number of 202 I luckily had real messages from yourselves and was able to figure out the scam just thought I'd report it to you as if wasn't for the space n the sender I'd of...

Zoereb10 by Level 1: Joiner
  • 510 Views
  • 2 replies
  • 0 kudos

Resolved! Keeping migrated virgin phone number with o2

My old virgin number was migrated to o2 a couple of months ago. Last month I got a new phone with an o2 contract & I wish to keep my old migrated virgin (now o2) number. After a call to 202 I was told it would be complete in a few days. That was over...

Davtree by Level 1: Joiner
  • 527 Views
  • 1 replies
  • 0 kudos

Resolved! Inconsistent O2 Data records

12th July Email from O2 stating Data all used up. My Account on 12th July states data 500Mb all used up but for June only used 115Mb; 12th July Mobile states only used 312Mb.Which is correct - any comments please O2.

Salar by Level 1: Joiner
  • 574 Views
  • 1 replies
  • 0 kudos

Upgrade

hi is there anyone that could help me i want to upgrade i got 315 left to pay but it saying return my old phone normally you get to keep the phone after you payed it

Matty3 by Level 1: Joiner
  • 330 Views
  • 1 replies
  • 0 kudos

Another partial porting problem

I received two PAC codes to port both my wife and my numbers across to Tesco mobile. This was due to complete on 4th July, but only seems to have partly happened as we can both make calls and send texts but cannot receive either. I keep being told th...

Nufkamp by Level 1: Joiner
  • 556 Views
  • 2 replies
  • 0 kudos

Resolved! Name on bank account

I have just been transferred over to o2 from virgin. I received an email regarding my direct debit and my name is wrong. How can I change this?

Shirls by Level 1: Joiner
  • 386 Views
  • 1 replies
  • 0 kudos

Resolved! Use of phone in Egypt

Hii am an O2 customer We are going to Egypt on holiday shortly. Will I be able to make texts and or telephone calls to family in England without charge whilst we are there?Also what is the situation with data roaming?

PGS27 by Level 1: Joiner
  • 618 Views
  • 1 replies
  • 0 kudos