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Forum Posts

Upgrade

hi is there anyone that could help me i want to upgrade i got 315 left to pay but it saying return my old phone normally you get to keep the phone after you payed it

Matty3 by Level 1: Joiner
  • 323 Views
  • 1 replies
  • 0 kudos

Another partial porting problem

I received two PAC codes to port both my wife and my numbers across to Tesco mobile. This was due to complete on 4th July, but only seems to have partly happened as we can both make calls and send texts but cannot receive either. I keep being told th...

Nufkamp by Level 1: Joiner
  • 550 Views
  • 2 replies
  • 0 kudos

Resolved! Name on bank account

I have just been transferred over to o2 from virgin. I received an email regarding my direct debit and my name is wrong. How can I change this?

Shirls by Level 1: Joiner
  • 379 Views
  • 1 replies
  • 0 kudos

Resolved! Use of phone in Egypt

Hii am an O2 customer We are going to Egypt on holiday shortly. Will I be able to make texts and or telephone calls to family in England without charge whilst we are there?Also what is the situation with data roaming?

PGS27 by Level 1: Joiner
  • 611 Views
  • 1 replies
  • 0 kudos

Resolved! Changing direct Debit

Can I just setup a new DD and cancel my old one as I've changed banks?

tea by Level 1: Joiner
  • 851 Views
  • 3 replies
  • 0 kudos

Resolved! Travel to US

Hi, going to US in a few weeks and i ws just checking out costs using my O2 there. I am on Volt monthly contract. So i have the option of using O2 travel as a bolt on which comes up as Free, is this really free or do i still pay the £6 a day? Does th...

PeterUSA1 by Level 1: Joiner
  • 410 Views
  • 1 replies
  • 0 kudos

Age verification

I am trying to verify my age and have been told to do this online from the my o2 page and selecting more however I can’t find a more tab at the top of my screen

Liam25 by Level 1: Joiner
  • 552 Views
  • 3 replies
  • 0 kudos

Resolved! Moved from virgin

How do I access my account to see allowances

Holtd by Level 1: Joiner
  • 272 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Hi, last night I made a payment for early upgrade and then chose to go to sim only. The payment came out of my bank and I received the documents but my 02 account does not show any record of this and still says I can upgrade. Please could you advise ...

Joanne90 by Level 1: Joiner
  • 393 Views
  • 1 replies
  • 0 kudos

Resolved! Volt benefits

As a customer of O2 and Virgin Media I am entitled to Volt benefits. How do I get them?

Jay1Gee2 by Level 1: Joiner
  • 380 Views
  • 1 replies
  • 0 kudos