Number transfer from pay as you go to pay monthly

[Shing]

I change from pay as you go to pay monthly some time ago. I want to keep my original pay as you go number. I filled in online form and called customer service a few times. But the number is still not transferred. The PAC code will be expired in a few day. I am worried that I will lose the number. Is there anything I can do to keep the number? Thanks

[jonsie · Accepted solution]

You don't need a PAC 

You need to MIGRATE your number as it's O2 to O2

Guide: Migration & porting into O2  

Speak to customer service who will do this for you