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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Changeover/new tariff

HelloOver a month ago I recently received an email from yourselves about a new tariff I would be transferred over to following the Virgin collaboration. This tariff included an increase in my data, however nothing has been amended on my account. Can ...

Sue1957 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Leaving 02

I live in France. I need to terminate O2 contract. There is no telephone number available to terminate. The 202 number does not work from here. Any help welcome please.

Gary10 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Abysmal Data Coverage in Plymouth

Good afternoon.I live in Plymouth and have recently transferred from Vodafone to O2. Why is your data coverage so abysmal as struggle to get internet wherever I go? I didn’t have this issue with Vodafone and considering getting a SIM only deal with t...

JKE by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! I have a sim for my iphone but want one for my ipad a

Whilst I have a sim for my old iphone 5s and it's fine, it doesn't work in my 2016 ipad pro so id ideally like a sim for the ipad instead. How do I simply order one, it can't be complicated can it? Not being able to speak to a human is so frustrating...

RileyN by Level 1: Joiner
  • 2 replies
  • 0 kudos

Voice calls defective

For two days now my phone won't connect voice calls.been up n down the knowledge then had chat with a guru called Sharon.She said"it is our issue and we are working on it"...I need my phone for work.any time scale on issue resolution please?should I ...

fuming1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Why Can't I Upgrade My Tablet & Keep The Tariff I'm On?

Hello. I would like to upgrade my Galaxy Tab S4 and buy a Galaxy Tab S7+ (S8 Ultra now not out till next year) but keep the same number and 250GB Pay Monthly tariff I'm on. I asked about this in an O2 store last Friday, but was told that I couldn't b...

Anno78 by Level 2: Apprentice
  • 6 replies
  • 0 kudos

Resolved! 3 New Contracts / Multisave

Hi, myself, husband and son are all due to renew our contracts. We all have our own O2 accounts that are paid from the same bank account. We know what we want, 2 x S21 & 1 x Iphone12. When we renew we will all be going on to refresh accounts and i th...

R8 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Barred

Hi there. So my phone has been barred and unable to speak to an adviser is there any other way I can unbarr it???

Lianne by Level 1: Joiner
  • 1 replies
  • 0 kudos