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App login technical issue

I have had this ongoing issue with the since moving from virgin to O2 which happened in May. I have no issues logging into my account online, however, every time I attempt to login on the app, this message appears:"Something went wrong.Oops. My 02 is...

HS1207 by • Level 1: Joiner
  • 425 Views
  • 1 replies
  • 0 kudos

02 4g Broadband very slow

I purchased a 4G/LTE service from O2 for use as a backup to my primary broadband, but the data rates are very slow 10-20Mbit/sec. What can I do?

grahamC43 by • Level 1: Joiner
  • 477 Views
  • 1 replies
  • 0 kudos

Data/calls/text

hello, I bought a new 02 SIM card. I live part time in France and got it as it has a bundle for 20gb data in EU. I have topped up the phone twice now and the data is on the balance but the phone can’t access the internet or accept calls. The SIM card...

1988TJS by • Level 1: Joiner
  • 549 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Support asking for my security answer

HiI recently contacted O2 support to check that my account is still safe following an attempt to steal my account. Is it normal for 02 support personnel to ask for the answer to my security question. He said he could see the answer already and I had ...

JAMD by • Level 1: Joiner
  • 2549 Views
  • 4 replies
  • 0 kudos

Google maps

Hi I've had Google maps on my phone for years, always worked fine. In the last few months it hasn't worked properly, mainly it can locate my location and when it does give any directions they are behind by a few minutes, hence not keeping up with my ...

SamAltria by • Level 1: Joiner
  • 754 Views
  • 1 replies
  • 0 kudos

No connection for data following an upgrade

I upgraded my SIM contract on 22 August and I am still unable to get a data connection. The call settings can't be set either. All calls are "unknown" and don't stay connected unless I am using my house WIFI. Been back to the shop 3 times & they said...

Anonymous by • Not applicable
  • 637 Views
  • 3 replies
  • 0 kudos

Poor network coverage but O2 says itshould be fine

it isn’t and hasn’t been for years. I picked O2 as it is supposed to be the least worst but we’re in a blackspot and I don’t think O2 links the postcode with the actual address, something I have noticed with other services.

PaulV by • Level 1: Joiner
  • 408 Views
  • 1 replies
  • 0 kudos

Apple Watch Airtime Plan Error

When setting up the mobile service for Apple Watch via the Watch app on iPhone, I log in and am prompted by O2 to choose my airtime plan below - but none are shown, the screen is blank. How can this be resolved?

G__ by • Level 1: Joiner
  • 963 Views
  • 3 replies
  • 0 kudos

not happy

hi there aye am not one bit happy with the service aye am getting from just now 2 days with not macking any calls or tex mesiges or internet

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