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Forum Posts

Incomplete/Partial Port

I've recently been migrated to O2 from VirginMedia which seems to have been complicated by the fact that I was abroad at the time of the transfer. I was subsequently sent an O2 SIM which I have installed and can now make/receive calls as well as send...

DavideUK by Level 1: Joiner
  • 672 Views
  • 3 replies
  • 0 kudos

New Sim

I recently changed my contract with Virginmedia. This included a new O2 Sim for my iPhone [Removed]. There seems to be a mixup on my O2 account, which identifies with my wife’s iPhone [Removed]. Please help me to rectify.

Apple Watch - O2 account is not eligible ?

Hi, I have had problems for the last 6 weeks and have got nowhere with customer services - despite being on the phone for hours. When going into Mobile Data on my phone app it says - your O2 account is not eligible to enable mobile service on your Ap...

App login technical issue

I have had this ongoing issue with the since moving from virgin to O2 which happened in May. I have no issues logging into my account online, however, every time I attempt to login on the app, this message appears:"Something went wrong.Oops. My 02 is...

HS1207 by Level 1: Joiner
  • 420 Views
  • 1 replies
  • 0 kudos

02 4g Broadband very slow

I purchased a 4G/LTE service from O2 for use as a backup to my primary broadband, but the data rates are very slow 10-20Mbit/sec. What can I do?

grahamC43 by Level 1: Joiner
  • 475 Views
  • 1 replies
  • 0 kudos

Data/calls/text

hello, I bought a new 02 SIM card. I live part time in France and got it as it has a bundle for 20gb data in EU. I have topped up the phone twice now and the data is on the balance but the phone can’t access the internet or accept calls. The SIM card...

1988TJS by Level 1: Joiner
  • 546 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Support asking for my security answer

HiI recently contacted O2 support to check that my account is still safe following an attempt to steal my account. Is it normal for 02 support personnel to ask for the answer to my security question. He said he could see the answer already and I had ...

JAMD by Level 1: Joiner
  • 2526 Views
  • 4 replies
  • 0 kudos

Google maps

Hi I've had Google maps on my phone for years, always worked fine. In the last few months it hasn't worked properly, mainly it can locate my location and when it does give any directions they are behind by a few minutes, hence not keeping up with my ...

SamAltria by Level 1: Joiner
  • 746 Views
  • 1 replies
  • 0 kudos