I was with Virgin when you bought them now I can’t get online to my bill
Where can I find out how to look at my bill
Forum Posts
Has anyone had success with 02 support after "hidden number" fiasco after a sim swap?
Been with o2 for many years with no problems. Last week i renewed my pay monthly contract and they gave me an upgraded 5g sim card.Since then all my incoming numbers have been showing hidden numbers and my outgoing showing unknown to the receiver. Tr...
how do I cancel a bolt on
As in the subject, I want to cancel a bolt on. How do I do it?
Incomplete/Partial Port
I've recently been migrated to O2 from VirginMedia which seems to have been complicated by the fact that I was abroad at the time of the transfer. I was subsequently sent an O2 SIM which I have installed and can now make/receive calls as well as send...
New Sim
I recently changed my contract with Virginmedia. This included a new O2 Sim for my iPhone [Removed]. There seems to be a mixup on my O2 account, which identifies with my wife’s iPhone [Removed]. Please help me to rectify.
Can't sign in to O2 network on kid's phone post Virgin Mobile migration
Post Virgin upgrade, my child's phone has a cross in the 4G icon top right: There's then a notification saying that he needs to sign in to the O2 network. When he goes to this, he gets an error saying parental controls prohibit him from accessing the...
Apple Watch - O2 account is not eligible ?
Hi, I have had problems for the last 6 weeks and have got nowhere with customer services - despite being on the phone for hours. When going into Mobile Data on my phone app it says - your O2 account is not eligible to enable mobile service on your Ap...
App login technical issue
I have had this ongoing issue with the since moving from virgin to O2 which happened in May. I have no issues logging into my account online, however, every time I attempt to login on the app, this message appears:"Something went wrong.Oops. My 02 is...
02 4g Broadband very slow
I purchased a 4G/LTE service from O2 for use as a backup to my primary broadband, but the data rates are very slow 10-20Mbit/sec. What can I do?
Data/calls/text
hello, I bought a new 02 SIM card. I live part time in France and got it as it has a bundle for 20gb data in EU. I have topped up the phone twice now and the data is on the balance but the phone can’t access the internet or accept calls. The SIM card...
