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Resolved! New sim but can’t message to ‘SWAP’

Hi there, I was unable to get any data on my old sim, it would make calls only. I have been sent a new sim and asked to keep my number. I have received a new SIM card and was told to text 20220 ‘SWAP’ However the text will not send, I assume because ...

Resolved! Scam or not?

Had several phone calls from different telephone numbers offering me 40% off my next O2 bill. Today they sent me a one time code to use and stated I must beware of scams. Tel No they used was +44 20 3038 6814.Confirm this is a scam please.

Grey2 by • Level 1: Joiner
  • 667 Views
  • 1 replies
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Resolved! Security code

I have received a security code I did not request. It came around the same time as I received a call from a number I did not recognise

TommyG by • Level 1: Joiner
  • 462 Views
  • 1 replies
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Resolved! couple of problems

Hello I have been with O2 for some time now and since day one I never had a good coverage.By that I mean I cant use the internet unless if I connect to a wi-fi, and I noticed other people from other networks can talk over the phone where I cannot - f...

Resolved! PAC

Can I have my PAC code please

Sue0808 by • Level 1: Joiner
  • 479 Views
  • 1 replies
  • 0 kudos

Resolved! WiFi Calling Lost on Migration

When I was migrated from VM to O2 last week, l lost the WiFi calling feature on my Galaxy S23+. The My O2 app says it's turned on, but I have lost the phone settings to turn it on, and the screen icon.This seems to be a common problem, although my wi...

CJJE by • Level 1: Joiner
  • 1894 Views
  • 6 replies
  • 0 kudos

Last attempt with O2. At wits end with O2 porting.

This is literally my last attempt to get O2 to sort out the mess they created over 2 months ago. End of May, I moved my number from 3 Network to O2. I got a porting key (PAC Number) from three, which I gave O2 and was told that porting will take a co...

ChetB by • Level 1: Joiner
  • 885 Views
  • 1 replies
  • 0 kudos

Resolved! Phone Not working - All signal lost

Hi, I upgraded my daughters phone last week and changed her number - today my phone and my second daughters phone have completely lost all signal and cannot make or receive calls every time I call customer service they say the same thing and then cut...

Resolved! data usage

If a run out of data before my next monthly allowing data allowance comes into force can I get emergency data?

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