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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2596 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4922 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15369 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7867 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7272 Views
  • 6 replies
  • 0 kudos

Resolved! Calls

I have a samsung galaxy a53. Sometimes when I call someone or someone call me, I can not hear the person on the otherside so have to disconnect the call and call them back. This is happening quite a bit

Rajakam by Level 1: Joiner
  • 265 Views
  • 1 replies
  • 0 kudos

Resolved! Add additional sim only to my o2 account

it may seem simple… I have a main account with 3devices/ 3 plans. I also have another account (different email address) that is a sim only started with a Volt offer. I want to add this sim only to my main account. I’ve tried to change username to mai...

Liam1812 by Level 1: Joiner
  • 905 Views
  • 5 replies
  • 0 kudos

Resolved! Syncing a Samsung Watch4 to mobile

Looking to add a Samsung Watch4 to my account but would like to link it to my current mobile number so I can sync my apps and contacts on my Samsung S20. Is this possible?

Resolved! No service

I have had zero service since yesterday and I am concerned this is something to do with the additional SIM card I recently purchased on my account for my son. Is there a possibility that my number has been replaced by the additional sim??

JWilson by Level 1: Joiner
  • 234 Views
  • 1 replies
  • 0 kudos

Resolved! Network Signal UB10

Hi, I have moved to a new property and found I don't have any network signal. There seems to be a mast down in the area. Can you please advise how long this will take to be resolved? Else, I will need to switch to another network as I am missing impo...

Nik89 by Level 1: Joiner
  • 994 Views
  • 8 replies
  • 1 kudos

Resolved! Ring time

unable to change ring time length to 49 secs. Watched video used correct code and other ideas on setting but does't work?

MANSO by Level 1: Joiner
  • 664 Views
  • 5 replies
  • 0 kudos