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Forum Posts

Not receiving text messages from one person

I have an O2 UK Sim but I am in France. I need an authorisation code from an organisation in Czech Republic. I have spoken to the organisation and they have confirmed the messages have been sent to me. They have even called and spoke to me on the num...

Apples32 by Level 1: Joiner
  • 491 Views
  • 2 replies
  • 0 kudos

Your O2 redemption was successful

Hi there, As my airtime reward request, received on 2nd June says : Your redemption was successful - This will reflect on your next generated O2 phone bill. However, my next bill for the current month has been issued with the same rate/tariff and che...

MariamV by Level 1: Joiner
  • 463 Views
  • 2 replies
  • 0 kudos

Resolved! Sim Card

My sim card keeps disconnecting.  I've only had it a few days.

JSW23 by Level 1: Joiner
  • 334 Views
  • 1 replies
  • 0 kudos

Resolved! Virgin sim moved to O2 roaming problem

Since O2 took over my virgin sim I cannot access wifi from mobile data. My primary APN still shows goto.virginmobile.ukAny suggestions?

BertBert1 by Level 1: Joiner
  • 1365 Views
  • 1 replies
  • 0 kudos

no network coverage

just fitted a new sim of you but have no network do i need an activation code

tonyr73 by Level 1: Joiner
  • 497 Views
  • 3 replies
  • 0 kudos

SIM card not working

I’ve had my phone stolen on Friday. I got a replacement sim in store the next day and inserted into new phone. Was told it would work in the next 24-48 hours. On insertion, there was four bar signal straight away but no data and unable tomake outward...

Resolved! More data

App says i have to wait 48 hours to get access . Ive been with 02 months . Im not new customer

4Q02 by Level 1: Joiner
  • 338 Views
  • 1 replies
  • 0 kudos