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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6594 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1338 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2910 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2591 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1948 Views
  • 6 replies
  • 0 kudos

Resolved! WiFi​ calling

Hi,I bought my phone SIM free in Thailand. I had WiFi calling there with local SIM but now I brought it to the UK it does not work. It is enabled but no SMS​ ​or calling possible.Please tell me how to get this feature working with O2 SIM.Thanks and r...

tom_toms by Level 1: Joiner
  • 226 Views
  • 4 replies
  • 0 kudos

Resolved! Data

I have 16gb of data never ran out for the last year or so. Brahe last 3 months I’ve ran out of data by half way through the month.How do I find out what is draining my data?

o2 Guru

Why is it that o2 keep insisting that my local o2 shop has no Guru? I spoke to him yesterday. I'm fed up of being told this. I want to buy a new phone from o2, and have the Guru (Ian) transfer my data but it seems that o2 don't know of his existence....

igiveup by Level 1: Joiner
  • 288 Views
  • 3 replies
  • 0 kudos

I phone 7 Storage

Hi all, how do I clear the Storage category 'Other' in my phone. It's pretty much disbaled my phone, as I can do barely anything without it saying 'no storage' It currently shows as over 20GB of my 32 capacity even after after cleared out anything I ...

Rodders by Level 1: Joiner
  • 116 Views
  • 1 replies
  • 0 kudos

Disabled phone

I’ve just got a new phone. My old phone has a broken screen and has disabled itself due to the screen. My contacts are not up to date on the cloud so I can’t transfer them to my new phone. If I get the screen fixed on the old one will I be able to ac...

fspin by Level 1: Joiner
  • 501 Views
  • 16 replies
  • 0 kudos

Resolved! Contract

I like to talk about contract

Da2 by Level 1: Joiner
  • 173 Views
  • 3 replies
  • 0 kudos

Resolved! I’ve recent been registered blind

Hello, As you can see by the subject heading, I've recently been registered as legally blind, as a result, I'm having trouble with my phone, as it has become too small for me to properly read off. I was just wondering if there was any way I can cance...

App purchase information

How do I get information on which apps my daughter has purchased on her phone? I can see the dates and the amounts, but not which apps they are for......her phone is on my account....

rlr by Level 1: Joiner
  • 151 Views
  • 2 replies
  • 0 kudos

Resolved! When is a change in the address reflected on the bill?

Hi, It has been more than 24h since I changed my bill address, yet my latest issued bill (which was issued before the change of address) still shows the old address. Can I assume that the new address will be shown in the next bill, or is there anythi...

faber by Level 1: Joiner
  • 188 Views
  • 3 replies
  • 0 kudos

Resolved! Same email for two different contracts with o2

I have monthly sim contract with o2 using my email but my wife has also got a new phone and pay monthly contract with my email also. How can my wife register on my account with our shared email?

ChrisK1 by Level 1: Joiner
  • 119 Views
  • 1 replies
  • 0 kudos