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Forum Posts

Billing issue

Good afternoon, I would like to confirm if there is any outstanding amount to be paid. As per my account it says that the payment was accepted but I keep receiving messages with and outstanding amount. Thanks

Recieving sms abroad

Hi i can call someone whilst abroad but canot recieve verification codes not even to open my 02 account back up

N14 by Level 1: Joiner
  • 222 Views
  • 2 replies
  • 0 kudos

No servic

I have no service on my phone can't call out or people can't call me . Also my bill looks higher this month and it shouldn't be . I have recently been a victim of fraud someone sent me an iphone 15 in my name and then ask me to send it back they were...

Porting issue unresolved for more than six weeks

I became a customer of O2 over six weeks ago, switching from another network for a mobile phone contract. When I made my agreement to switch to O2, I followed the normal process of porting my number and was given a porting date. I had no trouble inst...

Syd1 by Level 1: Joiner
  • 207 Views
  • 1 replies
  • 0 kudos

Won't let me sign in

Keep putting my username and password in. It sends you will send me a code. I enter the code and it just takes me back to the screen where I enter my log in and password.

Bens2786 by Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos

Phones not arrived

My phone hasn’t arrived, says it’s been at a depot for 24hours without updating. It was suppose to arrive yesterday. Best news is 02 have now ported my old number to the new phone that hasn’t arrived and now I can’t even use my old phone!!

Mark86e by Level 1: Joiner
  • 142 Views
  • 1 replies
  • 0 kudos

Can't log in

Hello. I need to log into my account. I am currently aboard and I'm not getting any texts or calls. It's saying it needs to send me a code to my phone number to let me log in. But I can't receive the code. How do I log in

Luke531 by Level 1: Joiner
  • 148 Views
  • 1 replies
  • 0 kudos