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Can't top-up PAYG O2 phones on myO2

Hi, I need to top-up some PAYG mobiles for myself and other family members but after signing in, selecting amount to top-up, enter my address the site should allow me to enter card details but the page is just resetting with message: It looks like so...

Resolved! Number chance

Hi I have just activated my new phone but my old number was ment to change over as well but hasn’t. Thanks

Resolved! Amazon prime

How to cancel amazon prime

Resolved! Having to keep registering

I have been an O2 customer for many years and had been registered on the O2 website. I don't log in that often and then when I do my details are not recognised. I try the forgot password option but even using my original email address, no password re...

Resolved! Are new phones locked ?

are new iPhones 16 locked to o2 as I would like to swap mine with my daughter and she is on ee

Resolved! Sim not working

Hi my sim is not working. I have cleaned and tested with another sim, and also restarted I think I need a new sim please

No phone. No help on helpline.

I ordered a phone on 1st December for click and collect. It is now the 6th December. It was due on the 3rd. I have contacted the helpline. The first time they assured me it was in transit (which is what my orders says). I called again today and the h...

Locked out of account after changing phone

I can't access my account despite resetting the password and entering codes sent by 02. I recently changed my sim into a new phone.

Resolved! Help! Phone stolen

Hi I need some help. I had my phone stolen in Paris. I have reported it to 02 and got a replacement sim. The replacement sim isnt working and i cant call anyone and i cannot find the live chat option. I cannot action help, my partner is in Fiji for w...

Re: Apple Watch Cellular not activating

I’m having this same issue since March with my Apple Watch Ultra 2. “We're setting up your Apple Watch on the 02 network and we'll text you when it's all done. If you don't receive a text within 24 hours, call 202 for free from your 02 mobile, quotin...

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