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Hi I just pay a bill yesterday but still I received message with overdue bill. Thanks

Communicating with O2 on 03448090222

Yesterday I went the O2 store in Cardiff St. Davids. I asked a member of staff to help with a lost phone and pay as you go Sim. He was helpful and put me in contact with the correct team using the store's phone. I spent an hour organising a replaceme...

Unable to receive OTP text message - in Australia

Hi, i have an 02 e-sim on a monthly plan. I am unable receive OTP text message from my UK Bank/ Insurance companies since moving to Australia earlier this year. my phone has two sims (Physical one for Aus and e-sim for UK). The e-sim was set up in UK...

NikkiG88 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Can I put a vodafone esim "in" a o2 iPhone?

As the title really. I've been with O2 for years but I always have reception issues in crowded places. Glastonbury is just around the corner and I'd like to try an eSIM in my phone as Vodafone is the sponsor so my assumption is the reception will be ...

paradigm by Level 1: Joiner
  • 5 replies
  • 0 kudos


Bill shows texts to +39 numbers made to uk instead of Italy. Charges made but texts not delivered

Text issues

I am receiving texts from a relative in Italy. For some reason she does not receive my replies. Any clues

Swapping sim

Tring to swap sim on website, it says it has sent a code to my number never received it tried send you another code button didn't work

Stven by Level 1: Joiner
  • 2 replies
  • 0 kudos

Calls keep dropping

Good afternoon. I have 2 o2 lines. 1 works fine but the other suffers from terrible reception and calls keep dropping. I have had the phone checked out and there are no issues with the phone. If I call the other line when I am out, the line is firstl...

deedee3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No signal or data

Hi there, I’m struggling with my son’s iPhone 11 at the moment. It doesn’t seem to be able to use data or pick up signal when we are away from home. Our whole household in on O2 so I don’t think it’s a network issue? I’m unable to track him on Find m...

Anna084 by Level 1: Joiner
  • 3 replies
  • 0 kudos

No service

I added a third handset to my account for my daughter to use. She wanted to keep her previous number so that was all arranged. Was due to change today but it hasn't. The old number has moved to the handset as when I call it goes straight to o2 voicem...

Alisonpk by Level 1: Joiner
  • 1 replies
  • 0 kudos