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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7010 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1584 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 3631 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2969 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 2292 Views
  • 6 replies
  • 0 kudos

Resolved! Texts sending from a different numbe

I have an iphone 13 and switched numbers from 3fine when i make a call and people call mebut when i send a text it sends from a completely different number

Resolved! Moving from Apple to android…..

Hi,any advice will be greatly appreciated. I’m looking at upgrading my iPhone 7, and considering the move to android, a Samsung A22 5G.I use applemusic and play a lot of music, is there a similar subscription service like Apple Music on iTunes that I...

Grimm by Level 2: Apprentice
  • 302 Views
  • 4 replies
  • 0 kudos

Resolved! Apple watch

I bought an Apple Watch in February. It is an SE cellular. I am trying to purchase a tariff so I can use the watch without carrying my phone. I started this process in February and have still not been successful.I have have made many calls to O2, bee...

MJane by Level 1: Joiner
  • 1646 Views
  • 8 replies
  • 0 kudos

Resolved! Sent a 4G SIM instead of 5G?

I've been having problems receiving SMS messages recently (I get some message, but not others from the same sources). Anyway, spoke to O2 support who suggested I change SIMS in case that was the problem so they ordered me a new one, however, the one ...

Palazzo by Level 1: Joiner
  • 410 Views
  • 6 replies
  • 0 kudos

Resolved! Single and data issues

No single anywhere I go. had this issue for months cannot even make a phone call. data is terrible.

Resolved! £5 charge

I have been charged £5 for 'things you've bought' this month on my bill. What is this for please?

clarissa2 by Level 1: Joiner
  • 126 Views
  • 2 replies
  • 0 kudos

Resolved! O2 has wrecked my credit score

So basically I have tried twice getting a contract from O2 through mobilephonedirect and they have gone through my credit check and decline both times, Before that my credit history was excellent and after O2 hard search it’s drop by -190 to fare lik...

Nintendo Switch OLED Download issues

Hi, Iam having major issues with download speeds on a new Nintendo Switch OLED. Speed tests on the switch itself are nowhere near what I get on my laptop or iPhone, however I am getting 10Mb download and 8Mb upload which is reasonable. That being sai...

DB2 by Level 1: Joiner
  • 457 Views
  • 11 replies
  • 0 kudos

Charged for text messages abroad I didn't send

I recently got charge for the travel bolt on for multiple days when abroad. I contacted o2 and told them I had not used my phone other than on Wifi. I have an Andriod. I was told the charges related specifically to me texting. 10 text messages they s...

Ro88 by Level 1: Joiner
  • 830 Views
  • 5 replies
  • 0 kudos