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Forum Posts

Resolved! O2 SA - compatible device but SIM too old?

I'm writing this here because I honestly can't find a way to get in touch with O2 that doesn't involve calling or an AI bot. How do I get a new SIM sent out so I can try O2 SA? The SIM is currently in a Samsung A15 5G but there's no option to enable ...

lot1040 by Level 1: Joiner
  • 480 Views
  • 2 replies
  • 0 kudos

Sim set up by accident

Hi gavin mcmillan set up sim card by accident . as I am getting virgin media installed i thought it was part of its set up . don't need sim card

gav3 by Level 1: Joiner
  • 136 Views
  • 1 replies
  • 0 kudos

New sim

I’m trying to find my phone number from my sim number, I’ve tried topping up my credit on a new sim but have failed, the my02 app hasn’t been activated after approx 24 hours and I can’t add my number via the online portal as I don’t know the number

Dave85 by Level 1: Joiner
  • 184 Views
  • 1 replies
  • 0 kudos

Virgin media account with o2

I have a virgin media account. Part of my bill is paid to o2 for a sim card. I have now been given a different contract but o2 still wNt to charge me for my old number

Grant271 by Level 1: Joiner
  • 278 Views
  • 3 replies
  • 0 kudos

Port error

HiI can’t send or receive sms messages or send and receive I messages or use face time. My number was ported from EE on Tuesday this week.My phone on the message app says it verifying my number. It’s been like that for 48 hours.I’ve been into an o2 s...

Lou79 by Level 1: Joiner
  • 179 Views
  • 1 replies
  • 0 kudos

Data roaming USA

I've bought a data roaming for USa but I'm not getting any 4g network and phone shows emergency calls only. I've turned phone on and off. Turned airplane moved on and off. Folled the advice but nothing is irking I need 4g to use my phone as a sat nav...

Eliz1 by Level 1: Joiner
  • 315 Views
  • 3 replies
  • 0 kudos

PUK Problem

Problem with website when trying to get my PUK code 

Can't ring out

Unable to ring out received bill yesterday giving me 7 days to pay Or service would be reduced By the end of the same day service was reduced Bill as been paid still can't ring out

Do O2 put captive portals on SIM cards?

I use a SIM card to hotspot through a 5G router, my new router has a captive portal but this doesn't seem to be coming from the router itself and I suspect it is set by O2.Is this something they do, and if so, how do I turn it off?

David_432 by Level 1: Joiner
  • 144 Views
  • 1 replies
  • 0 kudos